What are the responsibilities and job description for the Assistant Service Advisor position at Odyssey Shankle Bus & Truck Repair?
**Company Overview**
Odyssey Shankle Bus & Truck Repair is a thriving, family-owned full-service repair and maintenance company serving the Washington DC metro area since 2006. We specialize in bus and truck repair, offering Preventative Maintenance, Parts Sales, Bus and Truck Body Repair, Accessory Installations, and Emergency Roadside Service. Our dedication to quality and customer service has established us as a leader in the bus and truck repair industry.
Job Summary
Odyssey Shankle Bus & Truck Repair is seeking a highly organized and customer-oriented Service Advisor to join our team. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Open the Service Department daily, completing lot reports and managing communications
- Collaborate with the Shop Foreman to plan and execute daily operations
- Conduct morning meetings with Service, Office, and General Manager
- Manage work orders, customer communications, and technician assignments
- Track and log billable hours, ensuring timely invoice completion
- Provide expert advice on accessory sales and maintenance services
- Create estimates and obtain written approvals for all jobs
- Maintain strong client relationships and acquire new business
- Process warranty claims and serve as a liaison with manufacturers
- Manage parts ordering, returns, and inventory
- Handle office duties and customer payments as needed
- Prepare end-of-day reports and plan for the following day
Requirements:
- Proficiency in Spanish (bilingual English/Spanish)
- Proven experience in automotive service advising or related field
- Strong knowledge of automotive systems and repair procedures
- Excellent customer service and communication skills
- Proficiency in Spanish (bilingual English/Spanish)
- Ability to use automotive service software (e.g., Fullbay)
- Strong organizational and multitasking abilities
- Valid driver's license
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Language:
- Do you speak, write understand Spanish/English (Required)
Work Location: In person
Salary : $20 - $25