What are the responsibilities and job description for the Travel Counselor - Part Time position at Odysseys Unlimited Inc?
Job Description
Job Description
Description :
Odysseys Unlimited, a Newton- (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans, including members of some of the country’s most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our expanding operation.
Location : Part-time employees in this position must work remotely from the state of Massachusetts. This is a fully remote position.
Title : Travel Counselor – Part Time
Reporting to : Supervisor, Reservations and Customer Service
Working in a professional environment as part of the Reservations and Customer Service team, this position requires an articulate candidate who will be committed to the highest level of customer service and possess excellent listening, communication, and telephone skills. We are looking for a positive individual with contact center or customer service experience who will enjoy assisting mature guests in making travel plans and provide an exceptional level of personal attention and care to them before, during and after the tour.
Responsibilities
- Provide professional assistance for incoming customer telephone calls for service and sales.
- Maintain the highest degree of telephone etiquette on all calls taken.
- Conduct outbound calls as needed (collections, date consolidation, requested call-backs).
- Update and maintain reservation information in accordance with company guidelines.
- Administrative responsibilities including data-entry and quality assurance.
- Maintain collaborative relationships with co-workers to achieve departmental goals and foster a positive work environment.
- Make and take calls with colleagues to cultivate a better understanding of departmental processes and policies.
- Assume responsibilities for other projects as assigned.
Requirements :
Odysseys Unlimited’s Benefits for Guest Services Part-time Employees (eligibility for most benefits is date of hire)
The above benefits are current as of this posting. These benefits are subject to change and may have additional eligibility requirements. Odysseys Unlimited’s Human Resources department can answer any questions a candidate may have.
Odysseys Unlimited is proud to be an Equal Employment Opportunity employer committed to maintaining a diverse and inclusive workplace. Applicants will not be discriminated against because of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, or any other status protected by law. All employment decisions are based on individual qualifications and business needs to further the principle of equal employment opportunity.
