Administrative Case Specialist I/DD Services

POSITION: Administrative Case Specialist I/DD Services

SUPERVISED BY: Director of Human Resources

MINIMUM QUALIFICATIONS: 1-3 years of Case management experience preferred. Experience with I/DD services a plus. Experience with Microsoft Office Suite required. Excellent communication skills both verbally and in writing are required. Ability to operate independently and without direct supervision.

SUMMARY OE Enterprises is an established non-profit organization that has been providing dedicated services to individuals with disabilities in North Carolina for the past 50 years. At OE Enterprises, the role of Case Support Specialist will play a vital role in ensuring the delivery of services by providing administrative support to our Community Employment and Meaningful Day Programs.

SALARY$18-$21/hr

Duties And Responsibilities

• Referrals and Admissions
• Receive referrals to evaluate services needed and eligibility
• Coordinate admission with clients, Vocational Rehabilitations, and OE Enterprises admission committee
• Complete all intake procedures
• Community Placements
• Coordinate all aspects of community placements, including Supported Employment, Work Adjustment, and other work programs
• Develop individual plans with clients and their teams according to service definition guidelines
• Monitor service implementation and goal achievement with clients, their families, caregivers, and other agencies
• Service Coordination
• Ensure coverage and service maintenance with OE staff
• Assist clients in accessing services, including applying for EIPD services
• Maintain communication with the Community Vocational Manager and Burlington Meaningful Day Manager regarding case management concerns and expectations
• Ensure a safe work environment and compliance with regulations
• Develop and implement documentation methods to validate services provided by OE Enterprises
• Comply with CARF and licensing standards
• Provide recommendations on programming needs for employees/clients
• Manage crisis situations, addressing immediate medical, behavioral, or vocational problems
• Documentation & Billing
• Complete all necessary documentation and maintain written client records per service and accreditation standards
• Ensure records meet all required standards
• Utilize SET Works electronic medical record system
• Ensure timely completion of authorizations and billing documentation
• Understand and utilize EIPD billing systems for authorization and payment submission
• Client Support
• Develop and maintain cooperative working relationships with affiliate agencies
• Collaborate with individuals served and support teams to develop and implement person-centered/rehabilitation/evaluation plans
• Monitor and record clients' progress to ensure goals and objectives are met
• Identify and address barriers to employment
• Participate in various committees as assigned
• Represent the organization and its mission to the community
• Develop and maintain tracking and progress reports
• Utilize the state EIPD business management system (Encore) for progress entry and payment submission
• Submit new enrollments and authorizations for services funded through MCOs
• Perform other duties as assigned
  

DUTIES AND RESPONSIBILITES

• Problem anticipation and contingency planning
• Effective client relationship management
• Excellent verbal and written communication skills
• Ability to manage multiple priorities while maintaining effective consumer service levels
• Ability to stay calm and perform well under pressure
• Good judgment, independent decision-making
• Teamwork fostering through open communication, sharing responsibilities, and a positive attitude
• Completion of the agency’s onboarding training program
• Proficiency in email, Microsoft Office, internet, and EHR
  
  

Physcial Requirements And Work Hours

• Frequently required to stand, walk, sit, stoop, reach, push, pull, lift, climb, and kneel
• Exert up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently
• Exposure to cold/heat
  
  

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