Automotive Performance Coach

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary

Drives awareness and education of OEC technologies and automaker competitive pricing programs. Increases overall parts sales through performance coaching and regular visits with automaker and Dealer partners in an assigned territory to improve customer satisfaction and product utilization.

To be considered, candidates must live in the New Orleans, LA market and be willing to travel frequently throughout the U.S. by car and plane 75-80% of work time (3 weeks out of 4 each month).

Key Responsibilities

1. Visit Dealers to ensure OEC product performance is being optimized through business process consultation, training/education, and data analysis and review. Develop customized coaching plans based on dealership needs and goals.

2. Coach dealers and their staff in utilizing OEC solutions and creating customized selling approaches to optimize dealership sales and operations. Coach dealership staff on effective sales techniques, customer approach, and product knowledge.

3. Work closely with OEM and Dealer partners to build cohesive team environments focused on selling more parts.

4. Monitor dealership performance and provide ongoing support and guidance.

5. Collaborate with dealership management to develop action plans for achieving performance targets.

6. Execute and track fee-based field engagements as sold by Customer Success and Direct Sales, meeting or exceeding expectations outlined in services agreement; provides recap and outlines next steps to Dealer at conclusion of each engagement.

7. Create and analyze reports through internal OEC systems; identify market/Dealer trends and understand market conditions driving results; share summary of analysis with management for continuous improvement strategies.

8. Implement action plans including weekly market visits based on usage data to improve Dealer performance/satisfaction of OEC solutions and optimize parts sales.

9. Manage various projects and requests relating to increasing value of OEC technology such as pilot programs, Dealer meetings, industry forums or supporting OEM events.

10. Partner with Customer Success team members to coordinate activities in the field, identifying areas of opportunity for future field support, as well as relaying follow up action items post market visit in a timely manner. Support revenue generating initiatives as needed within assigned territory through collaboration with Direct Sales and National Accounts.

11. Utilize and enhance functionality of OEC’s CRM to maintain complete call records and valid customer/account information as well as sales leads, which support increased product usage/sales goals

Education

An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred.

Experience

At least 1 year of account management or consultative sales experience in a market-driven environment with a customer-oriented background. Proven experience as an automotive performance coach or similar role within the automotive industry is highly preferred.

Must also be able to demonstrate the following skills and abilities:

• Proven results-oriented sales, account management, or performance coach background with a track record of driving performance.
• Is assertive and takes initiative; is a self-starter.
• Able to build and maintain effective relationships with automakers, dealership personnel, and industry partners.
• Strong organizational abilities.
• Excellent written and verbal communication and presentation skills.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Able to explain technical concepts to non-technical individuals.

Travel

Frequent travel throughout the U.S. by car and plane is required for this position (at least 75% of scheduled work time) and may vary based on business needs.