System Engineer- Remote within Cleveland, OH or Austin, TX

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary/Objective

Plans and coordinates the design, installation, administration, and usage of server, storage, virtualization, and other distributed technologies. Conducts system analysis and development to keep systems current with changing technologies. Coordinates communication and support between user community and the technical/operations functions of IT in relationship with all Windows functions. Provides recommendations and technology roadmaps to management in the research, design, and development of effective operating programs, systems, procedures, and practices.

Key Responsibilities & Duties (essential To The Job)

• Follows established procedure and direction regarding authorized software (operating system and application) installed on servers and workstations.
• Oversees SaaS communication facilities platforms; continues performance enhancements with measurable benchmarks.
• Researches, installs, and tests software updates and patches to supported applications and various operating systems.
• Interfaces with various areas of IT staff to support ongoing efforts, giving and receiving technical information.
• Provides 2nd level technical support for hardware maintenance; repairs or replaces defective hardware on servers, as necessary; expedites repairs with outside services.
• Provides technology stewardship for distributed technologies such as DNS, SMTP, DHCP domain controllers, active directory applications, printing, mail, web servers and FTP services for the Enterprise.
• Researches new technologies as requested in coordination with senior or management staff members.
• Addresses potential areas where existing policies and procedures require change, or where new ones need to be developed.
• Monitors system logs and activity on company servers. Reacts to alerts and escalates accordingly by engaging the necessary resources (internal and external) to OEC.
• Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc. performing comparative data on required equipment.
  
  

Education

A bachelor’s or associate degree from an accredited college or university is required, with a focus in Computer Information Systems, Computer Science, Information Technology, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills And Key Competencies

At least 3 years of experience in troubleshooting hardware/software for servers, plus 2 or more years of systems engineering experience designing and implementing server virtualization platforms (Azure, AWS, VMWare) and Microsoft server/workstation technologies.

Must also be able to demonstrate the following skills and abilities:

• Broad knowledge of Identity platforms (Entra, Microsoft Active Directory, Okta); general networking concepts (TCP/IP / DHCP / WINS / DNS), SharePoint, Email (SMTP, Exchange), file technologies (DFS, OneDrive), local and wide area networks (LAN/WAN), mobile device management (MDM, Intune, Jamf), tenant and SaaS platform migration (BitTitan).
• Fundamentals of telephony via a SaaS platform.
• Tracking work within a ticketing and project management system
• Strong interpersonal skills with the ability to establish collaborative working relationships across global teams.
• Ability to apply principles of analytical thinking to define problems, identify gaps, collect data, establish facts, and develop recommendations to solve problems based on all considerations.
• Able to quickly learn and gain an understanding of OEC technologies.
  
  

Special Position Requirements

• Must be available for scheduled 24-hour ‘on-call’ service to respond to system emergencies.
• Occasional travel locally, nationally, and/or internationally.
  
  

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

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