What are the responsibilities and job description for the Customer Service Associate – Entry Level position at OED?
We’re actively seeking a Customer Service Associate to join our dynamic event marketing team! This entry-level role offers the perfect opportunity for someone eager to thrive in a fast-paced environment, support exciting event campaigns, and make a positive impact on customer experiences.
Key Responsibilities
- Respond to Customer Inquiries: Deliver professional, prompt, and friendly responses to customer questions about events, promotions, and products, ensuring satisfaction.
- Event Support: Provide accurate and engaging information about upcoming events, campaigns, and promotions to encourage participation and customer involvement.
- Troubleshoot Issues: Address and efficiently resolve customer concerns related to events, promotions, and products, maintaining a high standard of service.
- Maintain Accurate Records: Document customer interactions to ensure data accuracy and contribute to improving the overall customer experience.
- Collaborate with Teams: Partner with marketing and event teams to deliver seamless customer support throughout campaigns and promotions.
- Uphold Standards: Follow company guidelines to ensure consistent, high-quality communication and service during all interactions.
Qualifications
- Exceptional Communication Skills: Outstanding verbal and written communication abilities to effectively engage with customers and team members.
- Customer-Focused Mindset: A proactive, solution-oriented approach to troubleshooting and addressing customer needs.
- Multitasking Ability: Strong organizational skills and the ability to handle multiple tasks in a fast-paced, event-driven environment.
- Education Requirements: High school diploma or equivalent required; certifications in customer service, marketing, or event planning are a bonus.
What We Offer
- Competitive Salary with Bonuses: Enjoy a competitive base salary, along with performance-based bonuses and incentives.
- Career Advancement Opportunities: Take advantage of professional development programs and clear pathways for career growth within our expanding firm.
- Team-Oriented Culture: Join a supportive, collaborative work environment that values your contributions and promotes personal growth.
- Dynamic Work Environment: Be part of an exciting, fast-paced industry where no two days are the same!
