What are the responsibilities and job description for the Customer Service Representative position at Oerlikon USA?
We are looking for a Customer Service Representative for our Westbury facility. Service customers in the respective territory by processing and expediting their orders, requests for quotations, consignment and blanket agreements, consolidation shipments, bulletins, certifications, and other information as requested; and by taking ownership of their complaints to provide solutions which meet with the customers satisfaction. To work as part of a team to support other members of the department as well as other members of the Company with customer satisfaction as the ultimate goal.
Your Responsibilities :
- Process both written and verbal customer quotations for price and delivery. Interface with Quality Assurance and Technical support as needed to ensure accuracy.
- Follow Purchase Order Review procedure when entering quotations and customer orders. Confirming the are an active account, terms of payment, delivery date request, pricing, special requirements where applicable, and standard terms and conditions
- Process consignment replenishments and billings. Maintain balance records, perform monthly balance reconciliations, investigate and resolve any discrepancies. Process blanket orders as requested by customers
- Follow up on all orders to ensure timely delivery. Customer notification of any delivery delays, provide tracking information as requested. Process credit card order authorizations.
- Process customer complaints, take ownership of problems that arise and follow through to insure that corrective action is taken when requested including root cause analysis and long-term correction action. Work to improve our systems, procedures, and processes on a continual basis keeping the “customer first”. Process customer returns per company policies and procedures
- Maintain customer contact information, quotations, order confirmations, complaints and any relevant customer communication in CRM. Scan completed orders in optimal explorer for recordkeeping. Process new customer account templates; assist in state sales tax audits by obtaining necessary documentation such as current tax exempt certificates as applicable. Ensure adherence to current Export Regulations.
- Work closely within the department, Direct Sales and Technical Support to ensure efficient use of resources and functions to support Region Americas sales and profitability goals.
- Perform other duties as required.
Your Profile :
Three years customer service background in a technical, manufacturing environment.
Bi-lingual English and Spanish required.
Knowledge of Windows, Word, Excel, E-Mail, SAP preferred.
Ability to remain focused, positive, and flexible under stressful conditions; quick thinker, solution oriented, and good interpersonal skills are required.
Knowledge of government and export requirements is helpful.
Attention to detail required
High School degree and college preferred.
Ability to work in a team environment.
We offer :
Aside from a dynamic global culture and leading market position, we are proud to offer our employees developmentopportunities, competitive salary and a robust benefit program ALLavailable on first day of employment !
The perks and benefits of working at Oerlikon include the following :
Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong.
Excellent Dental and Vision coverage.
Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey.
401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals
Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us!
Generous paid time off to support your physical and mental wellbeing.
12 paid company holidays to occasionally extend your weekends or time off.
100% company paid life insurance and disability insurance
Employee Referral Bonus program because why not to bring your friends to work everyday!
Why Oerlikon :
Every one of us has the chance to be more curious; to bring a new innovations and ideas in our work and to our customers in the automotive, aerospace, energy, tooling, polymer processing and additive manufacturing sectors, and in doing this, we can reaffirm our customers’ and strategic partners’ trust.
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Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success!
Agencies :
Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support. We work exclusively with our approved vendors who have agreed to Oerlikon’s terms and conditions and have an executed contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.
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