CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

We are looking for a Customer Service Representative for our Westbury facility. Service customers in the respective territory by processing and expediting their orders, requests for quotations, consignment and blanket agreements, consolidation shipments, bulletins, certifications, and other information as requested; and by taking ownership of their complaints to provide solutions which meet with the customers satisfaction. To work as part of a team to support other members of the department as well as other members of the Company with customer satisfaction as the ultimate goal.

Your Responsibilities :

• Process both written and verbal customer quotations for price and delivery. Interface with Quality Assurance and Technical support as needed to ensure accuracy.
• Follow Purchase Order Review procedure when entering quotations and customer orders. Confirming the are an active account, terms of payment, delivery date request, pricing, special requirements where applicable, and standard terms and conditions
• Process consignment replenishments and billings. Maintain balance records, perform monthly balance reconciliations, investigate and resolve any discrepancies. Process blanket orders as requested by customers
• Follow up on all orders to ensure timely delivery. Customer notification of any delivery delays, provide tracking information as requested. Process credit card order authorizations.
• Process customer complaints, take ownership of problems that arise and follow through to insure that corrective action is taken when requested including root cause analysis and long-term correction action. Work to improve our systems, procedures, and processes on a continual basis keeping the customer first. Process customer returns per company policies and procedures
• Maintain customer contact information, quotations, order confirmations, complaints and any relevant customer communication in CRM. Scan completed orders in optimal explorer for recordkeeping. Process new customer account templates; assist in state sales tax audits by obtaining necessary documentation such as current tax exempt certificates as applicable. Ensure adherence to current Export Regulations.
• Work closely within the department, Direct Sales and Technical Support to ensure efficient use of resources and functions to support Region Americas sales and profitability goals.
• Perform other duties as required.

Your Profile :

We offer :

Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment !

The perks and benefits of working at Oerlikon include the following :

Why Oerlikon :

Every one of us has the chance to be more curious; to bring a new innovations and ideas in our work and to our customers in the automotive, aerospace, energy, tooling, polymer processing and additive manufacturing sectors, and in doing this, we can reaffirm our customers' and strategic partners' trust.

joinoerlikonus#joinourteam

Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success!

Agencies :

Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support. We work exclusively with our approved vendors who have agreed to Oerlikon's terms and conditions and have an executed contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.

Oerlikon is required by law to include a reasonable estimate of the current compensation range for this position, which is $25.00 to $35.00 per hour. Some positions within Oerlikon may also offer eligibility to participate in a discretionary incentive program. The salary of the finalist(s) selected for the role will be based on a variety of factors that are considered in making compensation decisions including, but not limited to, internal equity, job location, work experience, education, training, certifications, licenses, etc. Therefore, as compensation decisions are dependent on the facts and circumstances of each individual, it is likely that not all applicants will be hired at the highest end of the listed compensation range. Our total compensation package goes beyond base compensation and it will include a competitive benefits package starting with 2 weeks paid time off accrued on a monthly basis, 12 holidays, 48 hours personal / sick time (exception for NY where we follow State law,) medical, dental, vision, 401K, holidays, pet insurance and tuition reimbursement all effective day one of hire.

About us

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.

Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.

We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.

Oerlikon is an Equal Opportunity Employer striving to promote a diverse and inclusive workforce, and is dedicated to unbiased recruiting, hiring and employment practices. Oerlikon takes affirmative action to ensure candidates are considered without regard to their race, color, national origin, ancestry, religion, creed, age, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, parental status, disability, veteran status, and any other legally protected characteristic. If you'd like more information on your EEO rights under the law, please click here Know Your Rights.

If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.

Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Learn more about Oerlikon :

https : / / www.oerlikon.com / en / brands /

Unser Fokus liegt auf der Gewinnung talentierter, engagierter Menschen, die unsere Kernwerte teilen : Integritt, Teamgeist, Exzellenz und Innovation. Wir schauen ber blosse Qualifikationen hinaus und legen den Fokus auf Kompetenz und Potenziale. Wir glauben auch, dass es bei der Vergtung darum geht, Menschen fr ihre Arbeit gerecht zu bezahlen, ihnen aber auch Mglichkeiten aufzuzeigen. Unser Bewerbungsprozess ist objektiv und transparent gestaltet.

Wenn Sie dieses Mal nicht sehen, was Sie suchen, aber trotzdem bei Oerlikon einsteigen mchten, klicken Sie bitte auf den Button Bewerbung, um Ihren Lebenslauf einzureichen und uns mitzuteilen, was Sie interessiert. Dann kann unser Recruiting-Team Sie kontaktieren, wenn die richtige Gelegenheit dazu kommt. Folgen Sie uns einfach auf Facebook und LinkedIn, um ber neue Stellenangebote informiert zu werden!

Unsere Mitarbeitenden

Oerlikon bietet engagierten Mitarbeitern eine faszinierende Auswahl an Aufgaben und Karrierewegen. Lernen Sie unsere Mitarbeitenden aus der ganzen Welt kennen.

Entdecken Sie Oerlikon

Wir entwickeln Beschichtungen, die Automotoren, Flugzeugtriebwerke oder Kraftwerkturbinen leistungsfhiger, effizienter und langlebiger machen.

Unsere Vliese fr Filter sorgen fr reine Luft und klares Wasser. Und mit unserem Wissen in der additiven Fertigung bringen wir die nchste industrielle Revolution voran.

Oerlikon ist ein Schweizer Unternehmen mit einer ber 100-jhrigen Tradition. Unsere Mitarbeitenden sind einer Vision verpflichtet : innovative industrielle Lsungen fr ein besseres Leben zu entwickeln.

Lernen Sie uns kennen!

Job Information

Published : Feb 14, 2025

Job ID : 101317

Location :

Salary : $25 - $35