OES Operations Trainer

Job Description

OES is looking for an energetic and engaging individual to train employees in company best practices. The Operations Trainer is responsible for preparing training materials and implementing training programs to teach and guide employees in properly utilizing various computer programs and applications used in the company's daily operations as well as best practices for business workflows. This role is critical in supporting the development and delivery of effective training programs that enhance employee skills and performance.

Key Duties And Responsibilities

• Planning and Facilitation of system application training, internal processes, and soft skills for users and teams.
• Assist the organization in achieving strategic goals and objectives through the delivery of supplementary training and content aligned to business needs.
• Provide in-person training in one-on-one, small, and large group environments
• Assessing individual/group training needs.
• Educate users on business best practices, provide support documentation and resources to users, etc.
• Working across various departments to ensure that individual employee needs are being met.
• Addressing any deficiencies with the training program and resolving them with the appropriate department(s)
• Attend monthly meetings with Operations training team
• Participate in meetings with other focus groups when needed
• Track attendance and communicate training schedule in partnership with internal resources to maintain accurate record keeping
  
  

Qualifications

• Minimum of 2 years of experience (operations, learning & development, or education)
• Experience in classroom instruction, facilitation of technical training, content creation, Field Training, and coaching, or similarly related role.
• Intermediate experience with Microsoft Office Suite
• Experience with software systems Rentalman and Coupa a plus
• Knowledge of general construction, construction supplies or equipment a plus
• Travel is expected
  
  

Skills & Abilities

• Multi-Tasking/Prioritization – Ability to pivot from task to task and prioritize the greatest need of the company and individuals
• Strong Communication – Listens and communicates openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus, as well as being able to explain and translate complex subjects and processes in a clear and digestible manner.
• Collaboration – fosters collaboration between cross functional teams and branches and possesses an aptitude for coaching others.
• Planning and organizing – makes and executes plans to reach goals supporting organizational success.
• Individualization - can effectively identify skill gaps and assess training requirements and tailor instructional approach to meet the needs of the individual.
• Partnership – create authentic relationships with people through building psychological safety, trust, and empathy.
• Attention to Detail – works in a conscientious, consistent, and thorough manner. Knows the right level of detail to request/provide.
• Continuous Learning/Improvement – identifies and addresses learning and developmental needs to enhance own performance and the performance of others, in addition to participating in ongoing enhancement efforts for systems and processes.
• Emotional Intelligence – Understands the emotions of self and others, managing own emotions, and influencing others.
• Andragogy - Understands the principles and practices for effective instructional methodologies, techniques, and tools to facilitate adult learning.
• Assessment - Can gauge learner retention and effectiveness of content delivered, understanding progress, and measure impact.
  
  

Physical Expectations

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
  
  

DPR has been nationally recognized for its strong company culture, based on a well-defined purpose “We Exist to Build Great Things,” and four core values: integrity, enjoyment, uniqueness and ever forward. A flat, title-less organization that empowers people at all levels to make decisions, DPR ranked on FORTUNE’s “100 Best Companies to Work For” list for five consecutive years. For more information, visit http://www.dpr.com.