Call Center Support Coordinator (Tues-Sat 11pm-8am)

Off Duty Management is dedicated to providing the best possible service, protection, and administrative

support to the sworn officers of our valued partner agencies. With each team member’s help and hard

work, we fulfill that commitment and lead the industry in innovative off-duty employment management

services.

We are a rapidly expanding, woman-owned company that offers a culture of innovation, imagination,

and teamwork. We are seeking individuals who want to play a key role in the growth and evolution of

our brand, have a voice, and thrive in a fast-paced start-up environment. The perfect candidate brings

experience in managing multiple projects simultaneously and is comfortable with shifting priorities

driven by our fast growth.

Job Overview:

Our Call Center Support Coordinator position participates in daily operations to support business objectives, has a detailed

approach to daily tasks, and an ability to work well with people at all levels inside and outside the

organization. The Call Center Support Coordinator reports to the Operations Manager.

Responsibilities:

· Schedule and input assignments for police officers utilizing scheduling software to service their

customers in their jurisdictions

· Manage assignments effectively based on requests and compliance with the agency’s policies and

procedures

· Maintain an accurate and updated database of client information

· Act as a liaison between agencies, vendors, and the company

· Relay and record assignments accurately

· Prepare reports and spreadsheets utilizing scheduling software with respect to detailing upcoming,

ongoing, and recently completed assignments

· Demonstrate excellent customer communication over the phone and email

· Ensure that the quality of all services provided meets the company standards

· Submit payroll reports for assigned agency’s

Qualifications:

· 3 years of scheduling/customer service experience is a plus

· Must be adaptable to picking up software systems quickly

· Must be autonomous but also thrive in a team environment

· Must be very detailed oriented

· Ability to provide outstanding customer service skills and the ability to multi-task are paramount

· Proficient customer knowledge including Excel, Adobe Acrobat, Word, and Outlook

· Excellent follow-up to assignments, tasks, and customer issues

· Able to demonstrate Problem-solving

*Entry level applicants, new graduates, or applicants with some college are encouraged to apply.

* Availability to work overnight and weekends

Off Duty Management is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $23.81 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Night shift
• Overnight shift

Ability to Commute:

• Katy, TX 77493 (Preferred)

Ability to Relocate:

• Katy, TX 77493: Relocate before starting work (Preferred)

Work Location: In person

Salary : $24