What are the responsibilities and job description for the Office Depot Sales and Service Leader position at Office Depot?
Job Overview
The Office Depot Retail Print Supervisor plays a pivotal role in driving print sales and service growth within our stores. As a key member of the team, you will contribute to creating a vibrant sales culture, enhancing visual and merchandising standards for print products, and prioritizing unparalleled client satisfaction.
As a Print Supervisor, you will be responsible for supporting all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. You will also support a customer-centric environment, engagement with the local community, and contribute to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity.
Key Responsibilities:
To succeed in this role, you must have:
The Office Depot Retail Print Supervisor plays a pivotal role in driving print sales and service growth within our stores. As a key member of the team, you will contribute to creating a vibrant sales culture, enhancing visual and merchandising standards for print products, and prioritizing unparalleled client satisfaction.
As a Print Supervisor, you will be responsible for supporting all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. You will also support a customer-centric environment, engagement with the local community, and contribute to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity.
Key Responsibilities:
- Sales and Service Excellence:
- Supports the delivery of memorable customer experiences and client satisfaction in the Print Department and overall store.
- Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
- Drives a sales-focused environment through supporting the training and development of all associates, inclusive of print.
- Act as a role model for delivering exceptional customer service and product expertise.
- Leadership and Team Development:
- Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
- Assist the leadership team in training sessions on the business model and the holistic service offering for clients/customers.
- Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
- Provide feedback to the General Manager on associate performance.
- Other duties as deemed necessary.
- Operational Efficiency:
- Operate all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time.
- Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
- External Key Carrier Responsibilities:
- Maintain the safety and security of the print department, building, and associates during the absence of other managers.
- Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
- In partnership with all associates, ensure regular loss prevention compliance.
- Full responsibilities associated with External Key Carrier designation.
To succeed in this role, you must have:
- A High School diploma or equivalent education preferred.
- Minimum 1-3 years of experience in related field.
- Minimum two to years management experience or demonstration of skills and learning through an internal development program.
- Experience in Print Center Operations.
- Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook).
- Must be the subject matter expert in the Print Services area.
- Must possess advanced selling skills.
- Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
- Must be adaptable to a changing environment.
- Must be able to coach and train others in a professional environment.
- Possess excellent verbal and written communication skills.
- Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
- Must possess ability to process information/merchandise through POS register system.
- Pays close attention to detail to ensure high quality production in the Print Services area.
- Must possess good interpersonal and communication skills, which are necessary to establish a selling relationship with customers and other employees.
- Positive and Engaging.
- Action Oriented.
- Integrity, Accountability & Trust.
- Demonstrate passion for the brand, products, services and solutions offered to our customers.
- Must possess a desire to continually develop personal selling skills and product knowledge.
