What are the responsibilities and job description for the Supervisor - Copy/Print Department position at Office Depot?
Company Description
Celebrating 25 years as a leading global provider of office supplies and services, Office Depot provides business solutions to millions of customers around the globe. For the local corner store as well as Fortune 500 companies, Office Depot provides supplies and services to its customers through 2,000 worldwide retail stores, a dedicated sales force, top-rated catalogs and global e-commerce operations. Office Depot has annual sales of approximately $17 billion, and employs about 66,000 associates around the world. The Company provides more office supplies and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 61 countries.
Supporting the business world is a challenging job. True solutions require much more than pushing a button – which is why at Office Depot, we depend on each other. With a job here, you’ll experience a fast-paced culture of accountability and professionalism enriched with opportunities, respect, and a bit of fun. We’re a company that genuinely cares about our people’s success, which is why you’ll find all the tools to support your potential in a career at Office Depot. Learn more about a job with Office Depot today!
Job Description
The Print Services Supervisor is a full-time role, and the person in this position will have ownership of the Print Services area. S/he will be responsible for engaging and providing an exceptional experience for customers requiring Print services. He/she is expected to quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet customers' needs.
The person in this role demonstrates a passion for the brand, print solutions, and other products offered to our customers. S/he will utilize Office Depot's proven sales principles to proactively engage customers, in order to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction.
The Print Services Supervisor takes ownership for completing all print orders correctly and within the quoted timeline, and assesses whether the Regional Print Center should be utilized. The associate in this position is also responsible for the training of Print Services Specialists and will also provide cross functional training, when needed, for other associates within the store. Additionally, s/he, will perform daily and weekly maintenance of the Print area.
Qualifications
Qualifications:
High School diploma or equivalent education and3 years experience
Other Information:
• Must be the subject matter expert in the Print Services area
• Must possess advanced selling skills
• Must possess ability to process information/merchandise through POS register system
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
• Positive and Engaging
• Action Oriented
• Integrity Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Must posses a desire to continually develop personal selling skills and product knowledge
• Drive for Results
• Decision Quality
• Patience
Pay, Benefits and Work Schedule:
Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our high-performance organization!
Additional Information
Working in our stores provides you with unlimited possibilities to start or expand your career.
Equal Employment Opportunity:
Office Depot is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation or any other characteristic protected by law.
