Service Manager

Summary: Employees in this job are responsible for managing the entire service operation including shop assignments, personnel and standards of performance and work output to satisfy customers’ service needs.

Essential Functions

• Supervise and control workload of service technicians.
• Triage incoming service calls.
• Field Service, with occasional overnight travel.
• Schedule service work according to priority and maintain an orderly flow of work.
• Advise customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
• Handles customer satisfaction pertaining to service and repair work.
• Utilize E-Automate to company standards.
• Supervises the training of service technicians with in-house training programs and manufacturer training.
• Oversee inventory and tool management.
• Managing equipment returns and warranty claims.
• Process management; Product receiving and equipment installation.
• Collaborate with the leadership team.
• Fleet Management.
• Commitment to continually remain current on product and industry knowledge.
• Other duties as assigned.

Experience and Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required; 2-year college certificate or equivalent preferred.
• Minimum 3 years in similar position is preferred.
• A combination of education and experience will also be considered.
• Proficient in Microsoft Office; Outlook, Teams, Excel
• Ability to deliver superior customer service
• Motivated self-starter; comfortable in a fast-paced environment
• Demonstrated integrity and ethical standards
• Adequate knowledge of implementing work processes and process improvement initiatives.
• Ability to organize, train and supervise employees with tact
• Knowledge in assigning and instructing personnel in proper performance
• Valid driver’s license and clean driving record
• Strong verbal and written communication skills.
• Forklift Certification.

Supervisory Responsibilities: Directly supervises service team of Office Enterprises, Incorporated. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Schofield, WI 54476 (Required)

Ability to Relocate:

• Schofield, WI 54476: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000