What are the responsibilities and job description for the Program Specialist 1 Cannabis (NY HELPS) - VID 180118 position at Office of Cannabis Management?
The duties that the incumbent of the vacancy will be expected to perform. Duties Description Reporting to a Program Specialist 2 (Cannabis), the Program Specialist 1 (Cannabis) position will be responsible for drafting communications, evaluating, and analyzing data, as well as performing a full range of supervisory and customer service duties for adult use and medical cannabis stakeholders. The Program Specialist 1 (Cannabis) position will monitor daily workflow to ensure adherence to applicable laws, regulations, policies and procedures. Duties include, but are not limited to: • Collaborate with agency staff in the review of incident reports, correspondence and other knowledge-based materials to ensure Accurate and consistent messaging. • Draft and respond to inquiries from internal and external stakeholders both verbally and in writing.• Monitor communications assessing needs, identifying trends and gaps in communication throughout the agency, and using that information to draft responses to FAQs, develop knowledge-based language for shared mailbox responses and propose updates to the information listed on the agency’s website and social media platforms. • Liaise with the Office of Children and Family Services call center to review and update scripting for all level 1 calls as needed.• Lead in the training and development efforts of new software to support the Customer Service Team.• Develop and review standard operating procedures updating as needed to ensure compliance with changes to laws and regulation.• Supervising and monitor daily workflow for the customer service team, and training staff as needed. • Liaise with IT and lead system development, testing and granting access requests for both internal and external stakeholder, including but not limited to the Medical Cannabis Data Management System. • Analyze and review data in order to provide metrics for annual reports.• Compile information and prepare reports to be shared with both internal and external stakeholders.• May perform the full range of supervisory responsibilities.• Perform other duties and special projects as required.
The minimum qualifications required for this vacancy. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position: This title includes a traineeship opportunity and applicants will be appointed to the appropriate level** based on their experience and education. Required experience: regulatory compliance/oversight experience within a regulatory entity with primary (over 50%) responsibility on two or more of the following: accounting and auditing; investigating and/or inspecting regulated entities and facilities; interpreting and explaining policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals; policy analysis and research; surveillance; quality assurance that included evaluating whether projects met/are meeting requirements that included risk assessment; providing professional level economic development products or services; community outreach which included vulnerable populations; negotiating and/or approving contracts or agreements with suppliers, distributors, federal or state agencies, or other administrative control processes. Master's and higher-level degrees will substitute for one year of required experience. **Program Specialist 1 Cannabis level requirements: • Program Specialist Trainee 1 Cannabis (equated to SG-14): bachelor or higher degree. • Program Specialist Trainee 2 Cannabis (equated to SG-16): bachelor or higher degree and one year of required experience.• Program Specialist 1 Cannabis, SG-18: bachelor or higher degree and two years of required experience. Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 11 or above and eligible for transfer under Section 52.6 of the Civil Service Law.
Additional comments regarding the vacancy. Additional Comments *There is no examination required for appointment to a NY HELPS position. At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. The Office of Cannabis Management (OCM) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants for all communities to apply. For a full version of OCM’s EEO/AA statement and benefits of joining OCM, please visit: About | Office of Cannabis Management (ny.gov).NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines. Drivers license is required.
Some positions may require additional credentials or a background check to verify your identity.
The minimum qualifications required for this vacancy. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position: This title includes a traineeship opportunity and applicants will be appointed to the appropriate level** based on their experience and education. Required experience: regulatory compliance/oversight experience within a regulatory entity with primary (over 50%) responsibility on two or more of the following: accounting and auditing; investigating and/or inspecting regulated entities and facilities; interpreting and explaining policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals; policy analysis and research; surveillance; quality assurance that included evaluating whether projects met/are meeting requirements that included risk assessment; providing professional level economic development products or services; community outreach which included vulnerable populations; negotiating and/or approving contracts or agreements with suppliers, distributors, federal or state agencies, or other administrative control processes. Master's and higher-level degrees will substitute for one year of required experience. **Program Specialist 1 Cannabis level requirements: • Program Specialist Trainee 1 Cannabis (equated to SG-14): bachelor or higher degree. • Program Specialist Trainee 2 Cannabis (equated to SG-16): bachelor or higher degree and one year of required experience.• Program Specialist 1 Cannabis, SG-18: bachelor or higher degree and two years of required experience. Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 11 or above and eligible for transfer under Section 52.6 of the Civil Service Law.
Additional comments regarding the vacancy. Additional Comments *There is no examination required for appointment to a NY HELPS position. At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. The Office of Cannabis Management (OCM) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants for all communities to apply. For a full version of OCM’s EEO/AA statement and benefits of joining OCM, please visit: About | Office of Cannabis Management (ny.gov).NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines. Drivers license is required.
Some positions may require additional credentials or a background check to verify your identity.
