Pro Shop Attendant

General Nature of Work
The pro-shop attendant will be responsible for but not limited to taking tee time reservations, checking in golfers, answering phones, and providing service in the pro-shop. Answering directly to the Golf Course Director, the pro-shop attendant will be responsible for addressing all guests needs during their visit as well as daily operations of the retail shop. The key role of the pro-shop attendant is to ensure that the guest achieves maximal satisfaction from their golf course experience.

JOB RESPONSIBILITIES

• Greets guests, provides prompt, courteous and friendly customer services.
• Manages reservation system, checks guests in, collects fees, and assigns tee times; informs players of course rules and regulations, maintains logs.
• Sales merchandise, maintain inventory records, and accurately reconciles cash register sales with daily sales reports.
• Ensures guests meet the proper dress code.
• Keeps updated on and provides information on upcoming tournaments and events.
• Assists in coordinating and aiding in department tournaments and events.
• Assists guests with all their needs while in the pro shop; Ensures inquiries and requests are met efficiently and professionally; Ensures complaints are dealt with in a pleasant manner.
• Maintains records of daily play on golf course and maintaining other data as directed.
• Maintains the pro shop environment by keeping the shop neat and orderly by general housekeeping duties- maintains, cleans, and straightens merchandise displays, cleans facility.
• Records and documents any safety hazards or other important situations immediately to supervisor.
• Accepts orders/shipments and stocks shelves/racks. Advises supervisor of receipt of items and inventory levels as needed.
• Answers phones, direct calls, and answer customer questions professionally. Updates and maintains automated data management systems and review input for accuracy;
• Ensures documents are complete with proper signatures, dates or other written information; Ensures collection and recording receipt of appropriate payment (cash, credit card transactions); Handles and records cash and credit card transactions in accordance with department and City procedures.
• Follows procedures for proper opening and closing of pro shop.
• Maintains positive professional and effective working relationships by providing exceptional customer service.

ADDITIONAL FUNCTIONS

• Aids other employees or departments as needed.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Must possess and maintain a valid Georgia drivers license.

ADA Requirements: Individuals applying for the posted position must be able to perform the essential functions of the position with or without reasonable accommodation.

• Physical Ability: Tasks require the ability to exert physical effort in work typically involving some combination of walking, standing, reaching, stooping, kneeling, crouching, and crawling, and the lifting, carrying, pushing, and/or pulling of objects and materials (5-50 pounds).
• Sensory Requirements: Some tasks may require the ability to perceive and discriminate colors or shades of colors, sounds, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally and relate to other people in a professional manner.

Gilmer County is an Equal Opportunity Employer. In compliance with the American Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.