Native Hawaiian Revolving Loan Fund (NHRLF) Manager

HOW TO APPLY

To apply for this position, visit our company jobs website at www.oha.org/jobs. Download, complete and submit the fillable OHA application form along with a resume and cover letter via email to careers@oha.org.

Or via mail to:

OFFICE OF HAWAIIAN AFFAIRS

560 N. Nimitz Highway, Suite 200

Honolulu, Hawai‘i 96817

Attention: Human Resources

Office of Hawaiian Affairs (OHA) employees must be permanent Hawaii residents. Out-of-state applicants who are offered employment with OHA will need to relocate to Hawaii and establish permanent residency.

SALARY

$71,544 to $87,840 per year. Starting salary may be between the minimum and maximum salary range provided, based on qualifications.

GENERAL PURPOSE OF POSITION

The Loan Manager oversees the Native Hawaiian Revolving Loan Fund (“NHRLF”) Program ("Program") which provides loans to Native Hawaiians and Native Hawaiian businesses. The Loan Manager ensures that all requirements set forth by the Administration for Native Americans (“ANA”) are met; and loan initiating/origination and processing of loans according to ANA and NHRLF Board of Directors (“Board”) approved programmatic guidelines. The Loan Manager also works with the Board in areas of strategic/business planning, marketing of lending products, analysis of loan applications, and identification of problems and opportunities.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Program Direction

1. Ensures that the Program activities and projects are aligned with ANA and NHRLF Board.

2. Manages the loan origination function. Promote Program products, which includes informing Native Hawaiian businesses, nonprofit organizations and individuals of the Program’s products, benefits and features. Identifies leads, manages loan prospects and acquires new loans. Establishes, develops and maintains positive relationships with existing and potential customers and with appropriate business referral sources to generate leads with potential new or existing customers.

3. Ensures customer satisfaction with all parties involved on each loan that is originated from application to closing.

4. Formulates loan policies, procedures and operational guidelines. Prepares and submits all Program work plans, budget reports and other required reports and inquiries from ANA by established deadlines. Monitors and manages expenditures within budget allocations.

5. Keeps informed of trends, changes and developments in the State of Hawaii lending markets.

6. Monitors collaborators and competitors and stays current with changing rules, regulations and guidelines from the Farmers Home Administration, Small Business Administration, U.S. Treasury Department, U.S. Department of Agriculture, Veterans Administration, Community Development Finance Institutions Fund and other agencies.

Operations

1. Manage NHRLF fiscal operations, including annual budgeting and ongoing cash flow forecasting to incorporate loan repayments, projected new loans, and funding from the investment portfolio.

2. Administers all lending activities for all consumer and business loan operations to determine efficient work plans that achieve business objectives. Ensures optimal customer service and participates in all improvement activities.

3. Determines and maintains internal control on all loan processes and activities.

4. Manages the collection area, including collection contractors/contracts, payment plans and write-offs, and designs appropriate methods and procedures to maintain loan program effectiveness.

5. Monitors interest rates, performs quality reviews and analyzes financial reports to develop solutions to credit and business issues.

6. Develops and maintains professional relationships with all borrowers to answer all questions. Analyzes all credit reports for qualification purposes and documents all borrower resources.

Management

1. Actively participates in the recruitment of department employees, which can include interviewing candidates and making recommendations for hire. Provides training, whether directly or in coordination with agency-approved third-party providers, for all department employees. Plans, assigns and directs employee work. Engages in employee performance planning, feedback, and evaluation at scheduled intervals. Provides ongoing coaching and performance improvement planning to close performance gaps.

2. Conducts various assessments and audits to ensure department procedures are achieving accurate and desired results.

3. Ensures without exception the proper handling and maintenance of confidential, sensitive and/or proprietary information.

4. Performs job duties in accordance with OHA's policies and procedures. Considers OHA's mission and core values when making decisions.

OTHER DUTIES/RESPONSIBILITIES

Performs other duties and responsibilities as assigned by the CFO, consistent with the ANA and NHRLF Board approved operational guidelines.

MINIMUM QUALIFICATIONS

1. Graduation from an accredited college or university with a bachelor's degree in a field related to banking, finance, or business. Financial banking or analytical work experience providing knowledge, skills and abilities comparable to those acquired in completing a college or university degree may be substituted on a year-for-year basis, provided that the work experience was of such scope, level and quality as to assure the possession of comparable knowledge, skills and abilities.

2. Five (5) years of lending experience in a bank, revolving loan fund or other lending institution. Experience must include originating loans, providing consulting services and training staff on financial practices / procedures.

3. Three (3) years of administrative experience that clearly demonstrates an ability to effectively manage professional staff, develop solutions to complex and unprecedented situations, establish and maintain effective working relationships with others, and take primary responsibility for the development, management, execution and coordination of program policies and activities.

Knowledge, Skills and Abilities

1. Must have working knowledge of:

• Loan operations in production, servicing, and accounting
• IT solutions for audit, compliance, accounting and branch operations matters
• Rules and regulations governing financial institutions
• PC skills including Microsoft Word, Excel, and commercial loan software

2. Must have general knowledge of:

• Data and records management
• Office management
• Human resources management

3. Must have demonstrated skills or ability to:

• Attract potential borrowers by cultivating relationships with real estate agents, financial planners, accountants, and others, who then refer their clients
• Sell loan products that enhance business development objectives
• Inform, persuade and convince customers of the perceived value of products and services
• Interface with Board of Directors and Executives on strategic initiatives
• Conduct investigations, prepare analyses and assessments, and formulate strategies for remedial actions
• Deal tactfully and effectively and establish and maintain working relationships with other employees, external agencies and their representatives, and with the general public
• Communicate effectively (in writing and orally) with executive management, peers, subordinates, contractors, government officials, courts and the public
• Lead and implement data-informed decision-making practices in difficult or complicated situations
• Prioritize business objectives and provide discipline to the implementation and reporting processes
• Set goals and achieve desired results, and a demonstrated ability to impart a results-oriented approach to others in the organization
• Facilitate collaboration among subordinates and to work collaboratively with other managers
• Inspire confidence and to develop others' skills and abilities
• Prepare and deliver oral and written reports and presentations
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence, and procedure manuals
• Calculate figures and amounts such as discounts, interest, commissions and percentages
• Analyze personal and complex commercial financial and income information
• Enhance business and community standing through best practices, sound management philosophy, and related performance objectives

An Equal Opportunity Employer

Job Type: Full-time

Pay: $71,544.00 - $87,840.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Honolulu, HI 96817 (Required)

Ability to Relocate:

• Honolulu, HI 96817: Relocate before starting work (Required)

Work Location: In person

Salary : $71,544 - $87,840