Systems Engineer & Administrator

HOW TO APPLY

To apply for this position, visit our company jobs website at www.oha.org/jobs. Download, complete and submit the fillable OHA application form along with a resume and cover letter via email to:

OFFICE OF HAWAIIAN AFFAIRS
560 N. Nimitz Highway, Suite 200
Honolulu, Hawai‘i 96817
Attention: Human Resources

Or submit via email: careers@oha.org

Office of Hawaiian Affairs (OHA) employees must be permanent Hawaii residents. Out-of-state applicants who are offered employment with OHA will need to relocate to Hawaii and establish permanent residency.

SALARY

$68,496 to $84,096 per year. Starting salary may be between the minimum and maximum salary range provided, based on qualifications.

GENERAL PURPOSE OF POSITION

The Systems Engineer & Administrator is responsible for assisting with the management, maintenance and development of the organization’s local and statewide computer information network.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

1. Technical Information Systems Management

a. Assists in the development, testing, implementation, and maintenance of information services standards, policies and procedures. This includes, but is not limited to the following:

• Gathering IT-related end-user requests, suspected policy and security violations or other issues identified by end-users
• Logging requests and/or issues, assigning the severity level of the issue
• Developing an approach to resolve the issue
• Testing the solution, if applicable resolving or assisting in resolving tasks and/or security issues
• Escalating the task if it cannot be resolved in a timely manner
• Monitoring and tracking requests
• Closing requests after the solution is resolved or implemented and it is determined that requestor is satisfied
• Following up to ensure solutions were properly implemented
• Retaining and filing requests in an organized manner
• Assisting the IT Director with gathering, developing, testing, implementing, and maintaining the business continuation plan
• Promoting the constant information protection awareness to all information system users. Awareness is promoted through regular contact with all computer users and enforcement of policies, procedures, and the responsible use of their computers.

b. Monitors server conditions to ensure that servers are operating at optimum levels, and to ensure the integrity of OHA information systems.

c. Plans, evaluates and implements changes and improvements to the information network to ensure reliable and consistent service.

d. Works with vendor representatives/engineers to determine causes of system failures, resolves performance issues, and arranges for preventative maintenance and other required services.

e. Assists the IT Director with back-ups, recoveries. Performs regularly scheduled restorations of media back-ups to test the capability of the restoration process. Restoration testing will be performed with live production back-up data on the test systems in the test environment.

f. Assists the IT Director in evaluating applicable products and projects. Researches and evaluates new technologies, methods, products and performance tools.

g. Collaborates with user departments and teams to develop and implement automated operations, security and communication; network design and management; custom application analysis, design and development; and network integration and connectivity to other LAN and mainframe systems. Maintains the list of applications and information owners.

h. Trains and oversees student helpers assigned to the Office of Technology Services.

2. Network Administration

a. Serves as back-up System Administrator for OHA’s general ledger system including set-up and management of user accounts and application hierarchies.

b. Resets passwords in the event that they are forgotten by the user.

c. Diagnoses and resolves communication and networking problems. This includes the monitoring, tracking and documentation of this process.

d. Manages and maintains network resource, which includes switches, firewalls and web filters. This includes the maintenance of logs and other appropriate documents.

e. Plans and coordinates installation and maintenance tasks. This includes the maintenance of logs and other appropriate documents.

f. Installs and maintains communications related software products.

g. Assists in removing viruses from the network.

3. Administrative and Operations

a. Assists in maintaining computer and related equipment, software, development tools and third party-purchased IT equipment inventory.

b. Works with the Accounting Assistant(s) to add, transfer or dispose hardware, software and other IT-related assets. This includes the preparation of appropriate forms and re-confirmation of results per internally or externally-generated inventory reports.

c. Maintains logs that indicate IT equipment that is borrowed and returned. Tracks unreturned items to ensure they are returned in a timely manner.

d. Procures and reviews all computer related purchases.

e. Serves as a Purchase Requisition representative for the IS Program.

f. Wipes data contained on portable media that is no longer required, prior to removal from site.

g. Assists the IT Director in developing and reviewing proposals relating to information technology.

h. Assists the IT Director with reports and other appropriate documents, which include but are not limited to:

• Risk management reports
• Incident reports
• Change management forms

i. Represents the agency at information technology meetings, as assigned.

4. Fully supports in action, language, behavior and performance the priorities, decisions, and directives of the Director, Office of Technology Services (“CTO”), the COO and/or the CEO.

5. Regular attendance on a daily basis is required for this position.

OTHER DUTIES / RESPONSIBILITIES

Performs other duties as assigned by the IT Director.

MINIMUM QUALIFICATIONS

Education, Training, and/or Experience

1. Graduation from an accredited four- (4) year college or university with a bachelor’s degree in computer science or related field.

2. One and one-half years of work experience which demonstrated the ability to analyze and design network systems; perform and understand network administration and project management; write clear and comprehensive reports and other documents; read and interpret complex written materials; and solve complex problems logically and systematically.

3. One year of specialized experience in computer systems analysis which involved the analysis and design of systems of electronic processing of data; stored computer programming experience which included participation in systems analysis; or project management experience which involved systems design and project implementation of PC LAN system, which included responsibility for LAN systems installation, operation, maintenance, problem resolution and troubleshooting support in a PC environment, and analyzing situations and other pertinent information required to solve problems and/or to determine and recommend appropriate courses of action. Such experience must have demonstrated the ability to elicit information orally and in writing, apply problem-solving methods and techniques, identify alternatives, use judgment in determining appropriate alternatives, and prepare clear and concise written reports and recommendations for action. Such experience must also have involved an attention to detail, strict adherence to procedures, prudent judgment in the face of unforeseen problems, and the timely execution of tasks when deadlines are present.

Knowledge, Skills and Abilities

1. Must have working knowledge of:

• Systems design, development and implementation
• Project management and network administration principles and practices
• Multiple COTS applications (e.g., MS Office applications, Novell Intranet Ware, GroupWise, ZENWorks, BorderManager, MS Project, various back-up and recovery programs, MS Windows NT, etc.)
• Multiple communication techniques
• General administrative principles and practices

2. Must have demonstrated skills or ability to:

• Communicate at all levels
• Manage subordinates
• Plan, organize and carry out a broad range of technical support services relating to information systems
• Work efficiently and effectively in a dynamic and evolving environment
• Analyze an information network and recommend changes and improvements to insure reliable and consistent service to users
• Monitor and assess new trends and information technology tools and applications
• Develop an effective working knowledge of information systems methods and practices
• Present facts clearly both orally and in writing
• Deal tactfully and effectively and establish and maintain working relationships with other employees, external agencies and their representatives, and with the general public
• Plan, organize, procure, maintain and control an inventory of computer supplies and equipment
• Work effectively with others
• Review and prepare reports requiring judgment as to the nature of the problem and potential solutions
• Speak simply and directly in conveying information on various technical and administrative aspects of the program
• Function effectively in a team environment
• Customer service skills are essential due to daily contact with end-users in various departments

An Equal Opportunity Employer

Job Type: Full-time

Pay: $68,496.00 - $84,096.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Honolulu, HI 96817 (Required)

Ability to Relocate:

• Honolulu, HI 96817: Relocate before starting work (Required)

Work Location: In person

Salary : $68,496 - $84,096