What are the responsibilities and job description for the INFORMATION TECHNOLOGY ASSOCIATE position at Office of Legislative Counsel?
Under the general supervision of the Information Technology Manager I in the Constituent Communications Section, the incumbent acts as a business analyst by providing technical expertise, support, and training for legislative applications and business processes used within offices of members in the California State Legislature. The incumbent performs as a team member on project and support teams to implement and support office custom software used by the California State Legislature. The incumbent provides telephone or onsite support to assist legislative customers with information technology questions and problems. The incumbent analyzes, troubleshoots, and resolves member offices’ desktop computing problems, analyzes and documents information technology problems, and facilitates the resolution by working collaboratively with other Legislative Data Center (LDC) IT Specialists. The incumbent provides assistance as a customer service representative in the legislative business environment. The incumbent is required to work overtime to meet workload demands, work cooperatively with a team, peers, and management, and adhere to professional business attire due to direct customer contact.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)
Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., “See Resume”) in place of a description of the duties performed will not be accepted.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/11/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- School Transcripts
Desirable Qualifications
- Bachelor’s degree in Computer Science or related field
- Proficient experience with providing technical assistance, support and training as a business analyst for desktop computing, office automation products, web-based technologies, data communications, email, mobile computing, operating systems, and legislative information systems. Proficient experience with problem analysis methods related to technical support
- Proficient experience with preparing procedures and technical documentation
- Proficient experience performing as a team member on projects to develop requirements, create and execute test scripts, product documentation, and training materials to contribute to the success of project deliverables
- Proficient experience with testing methods and procedures to perform acceptance testing
- Knowledge of the legislative process
Benefits
All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR’s website under CalHR Benefits Website - CalHR.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Jessica Gonzalez
(916) 341-8330
jessica.gonzalez@LegislativeCounsel.ca.gov
Hiring Unit Contact:
Giovanni Parisi
(916) 341-8552
giovanni.parisi@lc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO/Human Resources
(916) 341-8330
OLC.HumanResources@lc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Your Expertise
- Professional and personable demeanor with excellent customer service
- Excellent verbal and written communication skills
- Ability to manage workload and meet deadlines in a fast-paced professional environment
- Strong analytical and problem-solving skills
- Thorough knowledge of problem ticketing system
- Ability to effectively prioritize and organize work assignments and use good time management techniques
- Ability to work under pressure, handle interruptions, and changes in priorities while meeting deadlines
- Possess high degree of initiative, strong organizational skills, and attention to detail
- Ability to conduct end-user training
- Ability to work independently and collaboratively on a team using sound judgement
- Use of technologies such as Windows, Microsoft Office, internet browsers, and mobile devices
Your Responsibilities
- Provide desktop support via telephone and onsite for legislative staff
- Perform as a business analyst providing IT consultation services and in-office training and assistance to legislative staff. Travel throughout California is required at times to provide service, training, and support.
- Work independently and with teams to analyze, troubleshoot, and resolve information technology problems
- Work collaboratively on various projects as a business analyst and software tester
- Maintain professional internal/external relationships that adhere to the organization’s core values
- Perform as a customer advocate for legislative staff by establishing and maintaining relationships with customers
- Manage and maintain a schedule of work to ensure your project deliverables are completed within specified timeframes
- Communicate with the team, escalating issues, and identifying incidents affecting more than one customer
- Demonstrate excellent verbal and written communication skills to effectively work as a team member with other IT specialists, developers, customers, and OLC management
- Assist in quality assurance for legislative applications to include new deployments, patching, modifications, and enhancement releases
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.