What are the responsibilities and job description for the INFORMATION TECHNOLOGY MANAGER I position at Office of Legislative Counsel?
Under the general direction of the Information Technology Manager II of Customer Support Services/Support Operations Section, the incumbent has full management responsibilities for the planning, organizing and coordination of all activities of the Field Services, Mobile and Print Management, and Staging, Presentation and Chamber Support units. The incumbent will manage directly, or through subordinate supervisors, a team of information technology (IT) specialists that provide first and second level support for enterprise-wide software, hardware, mobile devices, and system availability coordination. The incumbent will consult with executive management, Legislative Rules Committees, Members, and high ranking staff to ensure operating and project budgets and plans are understood and are consistent with the business objectives of the Legislature. The incumbent will ensure policies and procedures are enforced and business objectives are achieved. The area of responsibility managed by the incumbent is critical to the business success of the OLC and the consequence of error is high. This position will require working late nights, weekends and on-call hours as necessary to resolve problems, provide extended customer support coverage or perform implementation of IT products and services as required by the Legislative customers and business.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY MANAGER I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)
Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., “See Resume”) in place of a description of the duties performed will not be accepted.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/6/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- School Transcripts
Desirable Qualifications
- Two (2) or more years of experience as an Information Technology Supervisor II managing and leading teams responsible for supporting IT such as: diagnosing hardware and software malfunctions, troubleshooting problems and/or replacing hardware and installing new software on clients’ machines
- Five (5) or more years of experience working as a technical lead and subject matter expert, supporting current technologies and industry trends in order to develop IT strategies that enhance services to meet customers’ business and IT needs
- Experience designing, deploying, and managing Mobile Device Management and Print Management strategies and solutions
- Experience working with both technical and non-technical individuals in gathering information and communicating direction and status
- Experience with vendor/contract management to ensure delivery of IT good and services as established by contract terms and conditions
- Ability to recruit and hire resources to provide IT solutions and services that anticipate the customers’ business needs
- Ability to create cross-training opportunities and provide motivational techniques to improve skills, create high performance service culture for staff development and retention
- Ability to listen, learn, understand, and apply new technologies to IT problems
- Knowledge of the legislative business cycle and legislative calendar in order to avoid service interruptions impacting customers
Benefits
All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR’s website under State Employees - CalHR Benefits Website
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Jessica Gonzalez
(916) 341-8330
jessica.gonzalez@LegislativeCounsel.ca.gov
Hiring Unit Contact:
John Duesbury
(916) 341-8692
john.duesbury@lc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO/Human Resources
(916) 341-8330
OLC.HumanResources@lc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Your Expertise
- Ability to adapt to changing priorities and unexpected challenges while managing critical deadlines and resource allocation, ensuring accurate and timely completion of requests
- Customer service oriented/focused with a passion for excellent and responsive customer support in problem solving and knowledge of the IT architecture for solutions based on customer requirements and business needs
- Professional and personable demeanor with excellent organizational, analytical, and communication skills
- Knowledge of state personnel practices to effectively perform personnel administration of staff resources
- Demonstrate sound judgement under challenging situations
- Ability to develop and/or maintain cooperative relationships with internal and external teams, customers, vendors, and stakeholders that culminate in successfully meeting customers’ expectations for products and services
- Demonstrated performance in mentoring, motivating and encouraging positive working relationships, creating high job satisfaction and encouraging success for all operational and project efforts at all levels of the organization
- Excellent oral and written communication skills, including ability to develop process documentation, prepare customer notifications, and create and deliver effective presentations
Your Responsibilities
- Create a high-performance environment in the Support Operations Section and within cross-functional service and project teams to ensure the highest quality IT solutions are delivered to meet the business objectives of legislative customers
- Oversee coordination of priorities and assignments to ensure that project and operational schedule/services/requests are completed within agreed-upon timeframes
- Make effective presentations to LDC management, staff, customers, and vendors
- Develop project plans, manage teams, review quality of products and services, and resolve issues to ensure that service level objectives are met
- Use of creative excellence combined with practical sense to meet challenges and resolve issues
- Prepare and review operational budget estimates, projects proposals, and justification for staffing and other resources
- Keep current on the latest advancement of emerging technologies along with product management practices to ensure product and project development stays on schedule and appropriate action is taken when problems occur
- Maintain professional internal/external relationships that adhere to the organization’s core values
- Provide general direction to subordinate supervisors and team leads for Legislative projects and assignments to meet the requested business need
- Provide metrics on incident and service requests to support service level agreements
- Think tactically and strategically to provide IT solutions and services that meet the customers’ needs while aligning with the IT architecture of the LDC
- Work outside of normal business hours during critical customer business cycles, major problem incidents, and projects, and be reachable 24/7 via mobile phone as needed to respond and meet customer needs
- Must be able to work extended hours during critical customer business cycles, major problem incidents, and projects
- Must work well under pressure while meeting deadlines
- Ability to maintain confidentially as appropriate
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
