What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST II position at Office of Legislative Counsel?
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST II
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)
Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., “See Resume”) in place of a description of the duties performed will not be accepted.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/30/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Degree and/or School Transcripts
Desirable Qualifications
- 5 years of experience in desktop support, systems administration, or IT management roles, with a focus on desktop configuration and management.
- Experience in managing desktop environments in a corporate or enterprise setting.
- Demonstrated experience in leading and managing IT projects, particularly in desktop deployment and configuration.
- Demonstrated understanding of networking concepts and protocols (TCP/IP, DNS, DHCP) as they pertain to desktop environments.
- Proficiency in scripting languages, such as PowerShell to automate tasks and improve efficiency in desktop management.
- Familiarity with cybersecurity best practices, patch management, and compliance standards.
- Knowledge of working with third-party vendors and service providers for hardware and software procurement.
- Experience with change management and deployment best practices.
- Knowledge of enterprise infrastructure and architecture.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Madison Weaver
(916) 341-8352
Madison.Weaver@legislativecounsel.ca.gov
Hiring Unit Contact:
Sam Medina
(916) 341-8977
Sam.Medina@LC.CA.GOV
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Human Resources
(916) 341-8330
OLC.HumanResources@lc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Your Expertise
- Expertise in systems, such as Microsoft Endpoint Configuration Manager (MECM aka SCCM) and Microsoft Intune for managing desktop and laptop environments.
- Knowledge of other endpoint management solutions, including Active Directory, Group Policy, and automation tools.
- In-depth understanding of desktop operating systems, particularly Windows and MacOS, including installation, configuration, and troubleshooting.
- Familiarity with various software applications and their deployment in enterprise environments.
- Strong knowledge of security protocols and practices to ensure desktops are protected against vulnerabilities.
- Expertise in managing system updates, patches, and antivirus solutions.
- Understanding of network configuration and protocols to ensure seamless connectivity for desktop systems.
- Ability to troubleshoot network issues affecting desktop performance.
- Skills in diagnosing and resolving hardware and software issues, with a focus on minimizing downtime and maintaining productivity.
- Experience in using helpdesk and ticketing systems to manage user incidents and support requests.
- Ability to manage multiple projects simultaneously, including planning, coordinating, and executing desktop deployment initiatives.
- Familiarity with IT project management methodologies and best practices.
- Expertise in creating and maintaining documentation for desktop configurations, procedures, and policies to ensure consistency and compliance.
- Ability to develop standard operating procedures (SOPs) for desktop management practices.
- Strong communication skills to provide technical support to end users and guide them on desktop usage best practices.
- Experience in training staff on new technologies and systems.
Your Responsibilities
- Oversee the configuration, deployment, and maintenance of desktop and laptop systems across the organization.
- Utilize MECM/SCCM and Intune for software distribution, patch management, and system updates to ensure all devices are secure and up to date.
- Develop and maintain standard operating procedures and documentation for desktop configurations and deployments.
- Collaborate with IT teams to assess and implement new technologies and solutions to improve desktop management practices.
- Monitor and respond to incidents related to desktop systems, ensuring timely resolution of issues and minimizing downtime.
- Conduct regular audits of desktop configurations to ensure compliance with security policies and standards.
- Provide technical support and guidance to end-users on desktop-related issues and software applications.
- Provide second level technical support to junior staff.
- Manage user profiles, settings, and permissions to ensure appropriate access and functionality.
- Train and mentor junior IT staff on desktop configuration best practices and tools.
- Stay updated on industry trends and emerging technologies related to desktop management and security.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
