What are the responsibilities and job description for the Director Of Emergency Communications position at Office of Technology and Innovation?
Job Details
Job Description
FOR OTI EMPLOYEES ONLY
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.
The Director of Emergency Communications, reporting to the Executive Director, Public Safety Operations, as part of the Public Safety and Emergency Management division, is responsible for the management of communication services and technologies supporting NYC 911 and emergency response services for the residents and visitors of New York City.
Responsibilities will include:
- Strategic planning of Emergency Communication; lifecycle assessment, technology enhancements and risk mitigation;
- Management and operation of E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers;
- Management and operation of Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services;
- Oversight of vendor managed ESInet services and systems;
- Relationship management with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers;
- Management of Public Safety Unified Communications systems and services;
- Management of all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications;
- Management of interoperable emergency communications with neighboring jurisdictions, municipalities and emergency call relay centers;
- Management and oversight of vendors supporting emergency communications, telecommunications services, and infrastructure;
- Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation;
- Oversee 911 and TT911 test environments within the 911 lab, validate test cases and results;
- Financial planning and management of telecommunication services, including analysis of utilization and cost savings initiatives;
- Analysis of communications trends, service usage and develop strategies to continuously improve emergency communications services;
- Directly supervise management team responsible for 24x7 Emergency Communications Operations team;
- Oversee data and performance analysis associated with communications services;
- Oversee special projects and initiatives as assigned.
HOURS/SHIFT
Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY: FOR OTI EMPLOYEES ONLY
Please go to and search for Job ID #696652
Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.
*Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
NOTE: This position is also open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
OTI participates in E-Verify
Minimum Qualifications
1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.
Preferred Skills
The preferred candidate should possess the following: - E911call routing, selective routing, trunking and location-based routing - E9-1-1 Call routing and delivery, including DMS and ACD systems - NG9-1-1 ESINET call routing - ANI / ALI call flow and functionality - GIS and location based identification systems - Text-to-911, including SMS, RTT, TCC routing, SMS aggregation - 911 related TDOS and DDOS risk mitigation - Emergency communications routing, transport and delivery (Wireline, Wireless and VoIP) - Integrated Multiagency 9-1-1 Call Handling Systems - Advanced Call Handling Integrations - Land-mobile-radio systems, P25 conventional and trunked networks - Computer based integration with complex telephony systems - Emergency Communications infrastructure, systems, applications and related technologies - Performance management of large-scale call center systems and infrastructure - Integration of third-party emergency communication systems - Operation of large-scale interconnected PSAP technologies.
Residency Requirement
City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
FOR OTI EMPLOYEES ONLY
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.
The Director of Emergency Communications, reporting to the Executive Director, Public Safety Operations, as part of the Public Safety and Emergency Management division, is responsible for the management of communication services and technologies supporting NYC 911 and emergency response services for the residents and visitors of New York City.
Responsibilities will include:
- Strategic planning of Emergency Communication; lifecycle assessment, technology enhancements and risk mitigation;
- Management and operation of E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers;
- Management and operation of Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services;
- Oversight of vendor managed ESInet services and systems;
- Relationship management with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers;
- Management of Public Safety Unified Communications systems and services;
- Management of all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications;
- Management of interoperable emergency communications with neighboring jurisdictions, municipalities and emergency call relay centers;
- Management and oversight of vendors supporting emergency communications, telecommunications services, and infrastructure;
- Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation;
- Oversee 911 and TT911 test environments within the 911 lab, validate test cases and results;
- Financial planning and management of telecommunication services, including analysis of utilization and cost savings initiatives;
- Analysis of communications trends, service usage and develop strategies to continuously improve emergency communications services;
- Directly supervise management team responsible for 24x7 Emergency Communications Operations team;
- Oversee data and performance analysis associated with communications services;
- Oversee special projects and initiatives as assigned.
HOURS/SHIFT
Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY: FOR OTI EMPLOYEES ONLY
Please go to and search for Job ID #696652
Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.
*Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
NOTE: This position is also open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
OTI participates in E-Verify
Minimum Qualifications
1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.
Preferred Skills
The preferred candidate should possess the following: - E911call routing, selective routing, trunking and location-based routing - E9-1-1 Call routing and delivery, including DMS and ACD systems - NG9-1-1 ESINET call routing - ANI / ALI call flow and functionality - GIS and location based identification systems - Text-to-911, including SMS, RTT, TCC routing, SMS aggregation - 911 related TDOS and DDOS risk mitigation - Emergency communications routing, transport and delivery (Wireline, Wireless and VoIP) - Integrated Multiagency 9-1-1 Call Handling Systems - Advanced Call Handling Integrations - Land-mobile-radio systems, P25 conventional and trunked networks - Computer based integration with complex telephony systems - Emergency Communications infrastructure, systems, applications and related technologies - Performance management of large-scale call center systems and infrastructure - Integration of third-party emergency communication systems - Operation of large-scale interconnected PSAP technologies.
Residency Requirement
City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
