What are the responsibilities and job description for the Salesforce Development Manager position at Office of Technology and Innovation?
Job Details
Job Description
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
We are looking for a passionate individual to oversee our Salesforce development initiatives, focusing on leveraging Salesforce technology to address critical public safety needs and provide core services to NYC's residents and non-profits. In this role, you will manage and guide vendor teams working on key applications, ensuring that deliverables align with our goals and meet high standards. You will also be instrumental in defining the Salesforce strategy, architecture, and long-term direction, ensuring seamless integration and optimization of solutions that impact essential city services.
About our team: The DevOps Unit within OTI's Applications Division manages and supports 150 applications, tools, and services serving residents, businesses, and other governmental agencies within the City of New York. These are public-facing and internal web applications that the City relies on to do its critical business and communicate important information to the public. Our team takes pride in utilizing modern technologies for most of our application portfolio, including AWS, Salesforce, containerization, and Azure DevOps. In addition, we leverage other SaaS and PaaS products such as Microsoft Dynamics 365 and ServiceNow to build large systems expeditiously.
Join us to help move NYC's CRM capabilities forward and revolutionize how the City engages with constituents.
Responsibilities will include:
- Oversee Salesforce implementations across several modernization initiatives and projects.
- Work in a team-centric atmosphere to help move the organization and the City into the future.
- Build resilient, scalable, maintainable, and flexible Salesforce cloud-based architectures.
- Provide leadership and Salesforce expertise in the development of standards, architectural governance, design patterns, and practices.
- Work closely with other engineering teams to ensure applications are highly resilient.
- Interface with technical and business teams, from developers to senior executives.
- Assist administrators with complex Salesforce workflow rules and approval processes.
- Review and enhance current Salesforce monitoring solutions.
- Handle special projects and initiatives as assigned.
HOURS/SHIFT
Day - Due to the necessary technical support duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to www.cityjobs/jobs/search and search for Job ID# 700643
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
Minimum Qualifications
1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
4. Education and/or experience which is equivalent to "1", "2", or "3" above.
Preferred Skills
Who are you? - Someone who wants to be part of building civic technology. - Eager to learn and enable the use of emerging technologies to help make the lives of NYC residents better and safer. - A team player who is excited about tough challenges that don't have a defined playbook. - Interested in the Salesforce platform and build automation. - Experienced in cloud platforms such as Salesforce, Azure, and IICS. The successful candidate should possess the following: - 8 years of experience as an Application Lead/Manager with 3 years of experience in Salesforce or a similar platform. - Experience enabling monitoring and alerting of Salesforce cloud services. - Experience with Salesforce integration architecture and ETL tools. - Experience with AppExchange solutions such as S-Docs. - Hands-on experience with migration to Salesforce from other CRM applications such as Siebel. - Hands-on experience with CI/CD tools such as Azure DevOps Pipelines. - Experience in Java or similar programming language. - Knowledge of AI/ML concepts, LLMs, and GenAI applications. - Salesforce certification(s) a plus.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at ;br>
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
We are looking for a passionate individual to oversee our Salesforce development initiatives, focusing on leveraging Salesforce technology to address critical public safety needs and provide core services to NYC's residents and non-profits. In this role, you will manage and guide vendor teams working on key applications, ensuring that deliverables align with our goals and meet high standards. You will also be instrumental in defining the Salesforce strategy, architecture, and long-term direction, ensuring seamless integration and optimization of solutions that impact essential city services.
About our team: The DevOps Unit within OTI's Applications Division manages and supports 150 applications, tools, and services serving residents, businesses, and other governmental agencies within the City of New York. These are public-facing and internal web applications that the City relies on to do its critical business and communicate important information to the public. Our team takes pride in utilizing modern technologies for most of our application portfolio, including AWS, Salesforce, containerization, and Azure DevOps. In addition, we leverage other SaaS and PaaS products such as Microsoft Dynamics 365 and ServiceNow to build large systems expeditiously.
Join us to help move NYC's CRM capabilities forward and revolutionize how the City engages with constituents.
Responsibilities will include:
- Oversee Salesforce implementations across several modernization initiatives and projects.
- Work in a team-centric atmosphere to help move the organization and the City into the future.
- Build resilient, scalable, maintainable, and flexible Salesforce cloud-based architectures.
- Provide leadership and Salesforce expertise in the development of standards, architectural governance, design patterns, and practices.
- Work closely with other engineering teams to ensure applications are highly resilient.
- Interface with technical and business teams, from developers to senior executives.
- Assist administrators with complex Salesforce workflow rules and approval processes.
- Review and enhance current Salesforce monitoring solutions.
- Handle special projects and initiatives as assigned.
HOURS/SHIFT
Day - Due to the necessary technical support duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to www.cityjobs/jobs/search and search for Job ID# 700643
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
Minimum Qualifications
1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
4. Education and/or experience which is equivalent to "1", "2", or "3" above.
Preferred Skills
Who are you? - Someone who wants to be part of building civic technology. - Eager to learn and enable the use of emerging technologies to help make the lives of NYC residents better and safer. - A team player who is excited about tough challenges that don't have a defined playbook. - Interested in the Salesforce platform and build automation. - Experienced in cloud platforms such as Salesforce, Azure, and IICS. The successful candidate should possess the following: - 8 years of experience as an Application Lead/Manager with 3 years of experience in Salesforce or a similar platform. - Experience enabling monitoring and alerting of Salesforce cloud services. - Experience with Salesforce integration architecture and ETL tools. - Experience with AppExchange solutions such as S-Docs. - Hands-on experience with migration to Salesforce from other CRM applications such as Siebel. - Hands-on experience with CI/CD tools such as Azure DevOps Pipelines. - Experience in Java or similar programming language. - Knowledge of AI/ML concepts, LLMs, and GenAI applications. - Salesforce certification(s) a plus.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at ;br>
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
