What are the responsibilities and job description for the OAG - Child Support | Technical Systems Analyst (Systems Analyst VI) | 25-0332 position at OFFICE OF THE ATTORNEY GENERAL?
GENERAL DESCRIPTION
The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.
The Office of the Attorney General (OAG) of Texas is seeking a highly skilled and motivated Technical Systems Analyst to join our Applications Development Team. As a Technical Systems Analyst, you'll perform advanced computer systems analysis, development, and support for backend systems interfaces. This position focuses on managing and maintaining backend application architectures, ensuring smooth systems integration, and leading development efforts to align with Office of the Attorney General CSD’s organizational objectives.
The role requires expertise in technical systems administration, backend system interface development, and high-level analysis. The ideal candidate demonstrates strong communication skills, effective collaboration in cross-functional teams, and the ability to manage complex technical projects. This position offers an opportunity to make meaningful contributions to Office of the Attorney General CSD’s mission through technical innovation and system excellence.
The OAG is committed to providing innovative, modern, and value-driven IT services to the agency. We believe that having talented people in the right place while effectively utilizing new tools and technologies enables us to empower the agency to best serve the people of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS
Backend Development and Support
- Design, develop, test, and support highly complex backend systems and interfaces to ensure seamless integration and reliable functionality.
- Perform rigorous testing, including integration testing, in collaboration with technical support teams to ensure product quality before release.
- Troubleshoot and resolve production issues to maintain operational uptime for customer-facing applications.
- Train IT staff on backend systems, tools, and processes to ensure consistent implementation and operational excellence.
- Analyze business processes and system requirements to design and develop backend solutions that meet organizational needs.
- Create detailed technical specifications, data flow diagrams, and entity relationship diagrams for backend systems.
- Document all system development activities per Office of the Attorney General CSD’s Software Development Lifecycle and Project Management guidelines.
- Coordinate with supervisory staff to schedule and assign tasks effectively.
- Evaluate and recommend improvements to existing backend systems and applications to enhance efficiency, scalability, and reliability.
- Ensure integration and compatibility of backend systems across various state agencies and organizational units.
- Develop and maintain secure, scalable interfaces for seamless data exchange between systems
- Assess current business processes to identify and recommend areas for improvement.
- Collaborate with stakeholders to align backend system designs with organizational goals and regulatory requirements.
- Participate in disaster recovery, continuity of operations (COOP), and emergency response efforts as required.
- Fulfill other responsibilities assigned to support the agency’s operational needs.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained). This role may require work outside regular hours and occasional travel to other work locations.
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Experience: Seven years of full-time experience working in the following (or closely related) fields: systems analysis, computer science, computer information systems, or management information systems; may substitute credit hours from an accredited college or university for the required experience on a year-for-year basis.
Experience in high-level systems analysis, backend system interface development, and technical systems administration.
Experience successfully managing stakeholder expectations and delivering solutions that align with business objectives and strategic goals.
Knowledge of backend system interface management, including API design and implementation and GoAnywhere Interface Manager.
Knowledge of advanced database technologies, including Postgres SQL, and associated management tools.
Knowledge of high-level system design methodologies (e.g., entity-relationship modeling, data/process flow diagrams), object-oriented programming, and modern development frameworks.
Knowledge of industry-standard integration tools, middleware technologies, secure coding practices, and system hardening.
Knowledge and understanding of project management methodologies and techniques, including Agile.
Skills in developing, maintaining, and optimizing backend systems and interfaces.
Skills in interface file management, SQL development, triggers, and database optimization.
Skills in implementing and troubleshooting API integrations and data exchange mechanisms.
Skills in communicating effectively with technical, non-technical, and executive audiences.
Skills in estimating and managing project timelines, resources, and risks.
Ability to analyze and resolve complex backend system issues efficiently.
Ability to plan, manage, and prioritize multiple projects under tight deadlines, with a focus on delivering high-quality results that meet or exceed stakeholder expectations.
Ability to work both independently and collaboratively within cross-functional teams.
Ability to interpret existing code and recommend improvements or modernization strategies.
Ability to enforce coding standards and best practices across development teams.
Ability to develop and present business cases for new or modified IT systems.
Ability and commitment to upholding ethical standards and confidentiality in handling sensitive data and information.
Ability to receive and respond positively to constructive feedback.
Ability to work cooperatively with others in a professional environment, to include professional demeanor and integrity in all interactions and activities related to data analytics projects and responsibilities.
Ability to work in person at an OAG work location, if needed.
Ability to arrange for personal transportation for business-related travel, if needed.
Ability to work more than 40 hours as needed and in compliance with the FLSA.
Ability to lift and relocate 10 lbs.
Ability to travel up to 5%
PREFERRED QUALIFICATIONS
Experience in managing and developing backend systems in a state or government agency environment.
Proficiency in batch development tools like Talend.
Proficiency in batch scheduling tools like Airflow.
Experience with cloud platforms such as AWS or Azure for backend systems deployment.
Certifications in relevant areas.
TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
