What are the responsibilities and job description for the OAG - Constituent Affairs | Customer Service Representative I | 25-0288 position at OFFICE OF THE ATTORNEY GENERAL?
GENERAL DESCRIPTION
The Constituent Affairs Division (CAD) is the OAG's interface with the general public. Incoming contacts from the public, whether by phone, mail, or email, are received by CAD and are handled by CAD or routed elsewhere in the agency to be handled. The Customer Service Rep will responds to main OAG switchboard, mail tracking, routing agency correspondence and filing. Work will involve assisting with clerical tasks, reports, and other duties as needed.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS
- Responds to inquiries to the main OAG switchboard by providing information and referrals; records required information as needed.
- Assists with clerical tasks, reports, and other duties as assigned
- Maintains various internal tracking and filing systems
- Reads and routes agency correspondence; prepares outgoing mail, courier requests
- Greets visitors, responds to inquiries, and directs them to appropriate staff
- Performs related work as assigned
- Maintains relevant knowledge necessary to perform essential job functions
- Attends work regularly in compliance with agreed-upon work schedule
- Ensures security and confidentiality of sensitive and/or protected information
- Complies with all agency policies and procedures, including those pertaining to ethics and integrity
MINIMUM QUALIFICATIONS
- Education: Graduation from high school or equivalent
- Experience: One year of full-time experience in administrative support, customer services, or public information; may substitute thirty credit hours from an accredited college or university on a year-for-year basis.
- Skills in using a computer for word-processing and data entry/retrieval
- Skill in handling multiple tasks, prioritizing, and meeting deadlines
- Skill in effective oral and written communication
- Skill in exercising sound judgment and effective decision making
- Ability to handle stressful situations
- Ability to receive and respond positively to constructive feedback
- Ability to work cooperatively with others in a professional office environment
- Ability to provide excellent customer service
- Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
- Ability to arrange for personal transportation for business-related travel
- Ability to work more than 40 hours as needed and in compliance with the FLSA
- Ability to work 8:00 a.m. – 5:00 p.m., Monday through Friday
- Ability to lift and relocate 30 lbs.
- Ability to travel (including overnight travel) up to 5%
PREFERRED QUALIFICATIONS
- Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis
- Experience: Multi-line switchboard and clerical tasks
- Knowledge: State government
- Skills: Data entry, word-processing, mail merger and using the Internet
- Other Language: Ability to proficiently read, write, and speak English and Spanish
- Ability to type 35 wpm
TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
