What are the responsibilities and job description for the IT Support Specialist (Information Technology Support Specialist II - III) 2025-37 position at Office of the Governor?
How to Apply: The State of Texas application is required and is only received through Work In Texas.
Go to: https://www.workintexas.com/vosnet/Default.aspx to apply.
- Job #: 2025-37
- TWC Job #: 16834931
- Opening Date: 3/10/2025
- Travel Required: N/A
- Monthly Salary: $4,583.34 - $5,416.67
- Position Location: Austin, Texas
- Group Step: B16 - B18
- Class: 0229 - 0230
- Status: Veteran Hold
IT Support Specialist – Austin, Texas
The Office of the Governor is looking for an IT Support Specialist (Information Technology Support Specialist II - III) to work in the Information Services Division.
Who We Are
The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin.
What You’ll Earn
The salary is $4,583.34 - $5,416.67 a month ($55,000.08 - $65,000.04 a year).
Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan. Learn more: https://www.ers.texas.gov/Active-Employees/Health-Benefits.
What You’ll Do
This is a job that performs moderately complex (journey-level) to highly complex (senior-level) computer systems support work in a help desk setting. Work involves providing first-line assistance for operational problems of agency IT systems and automated office equipment in a stand-alone, network, or mainframe environment. May assist other staff in performing work of greater complexity.
- Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution.
- Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, cell-phones, and printers; recognizes and escalates difficult problems to a higher level of support.
- Provides guidance to OOG staff on installation standards, operating standards, new procedures, and peripheral equipment functions.
- Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.
- Detects errors in job control statements and notifies affected parties following established procedures.
- Performs system cleanup and assists in the issuing of equipment to staff and the returning of equipment.
- Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.
- Sets up computers and other office equipment for employees; installs standard software; ensures proper installation of cables; and helps users resolve common hardware, software, and network connectivity issues.
- Coordinates and/or updates computers, cell-phones, or other devices used by the agency.
- Assigns logons and rights, print queues, and directory structures; resets passwords, creates divisional groups, and runs security software.
- Maintains inventory of IT assets.
- May prepare reports on systems efficiency and utilization.
- May assist with special projects, as assigned.
How You’ll Qualify
IT Support Specialist II
- High school graduate or equivalent; and
- Two (2) years of experience in computer systems support work or other directly related experience.
IT Support Specialist III
- High school graduate or equivalent; and
- Three (3) years of experience in computer systems support work or other directly related experience.
Note: Experience and education may be substituted for one another on a year-for-year basis.
You’re a Great Fit with
- Graduation from an accredited college or university with a degree in computer science or a related field;
- Demonstrates knowledge of Windows 10 and 11;
- Demonstrates knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint); and
- Experience with Active Directory and Domain environments.
Other Things to Know and When You Should Apply
It’s a great job for a professional who likes to perform computer systems support work in a help desk setting. Apply now by submitting a state of Texas application. Applications are reviewed daily.
Veterans
Veterans, Reservists, or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.
Job Type: Full-time
Pay: $4,583.34 - $5,416.67 per month
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $55,000 - $65,000
