Customer Service Associate

Office Plus Business Centre is a local family owned office supply company in Danville Virginia. We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• We value and support a work life balance.
• We take ourselves lightly and our work seriously.
• We are passionate about our business.
• We encourage the growth of our employees professionally and personally.

Responsibilities

• Creates an excellent experience for customers. Courteous, friendly, fast, and efficient service.
• Process transactions, including sales orders, returns, and cancellations using internal software.
• Maintaining the sales floor i.e., keeping the shelves stocked, straight and clean.
• Engages customers by greeting them and helping with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Keeping high traffic areas clean and sanitized.
• Fulfilling online and in store orders.
• Other duties may be assigned, as necessary.

Qualifications

• Sales or retail experience preferred.
• Computer competency and experience with Microsoft Office applications
• Aptitude for customer service.
• Excellent verbal and written communication skills.

Personality

• Must be a team player.
• Must be willing to learn.
• Work calmly and effectively in a fast-paced environment.
• Problem solver.

Work Remotely

• No

Job Type: Full-time

Pay: $12.41 - $13.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $12 - $13