What are the responsibilities and job description for the Bilingual Area Operations Manager position at Office Pride of Richmond-Glen Allen?
Company Verse:
Commit your works to the Lord , and your thoughts will be established. Proverbs 16:3
We have recently launched in the Central Virginia Area! Be part of something Great!
Position Summary
This Bilingual (Spanish) Area Manager position owns delivering commercial cleaning services for multiple facilities in Central Virginia. This includes customer satisfaction, troubleshooting, employee management and labor and supply budget. Expected hours would average 50 hours per week. Flexibility is key since training and troubleshooting could happen before or after the normal shift. This position manages the front line crew which ranges from 30-50 more full and part-time employees and facilities across Central Virginia. Must have open availability to work in the morning and evening.
This position could require bending, reaching, extending, lifting up to 50lbs, and travel on stairs as you help your team!
Area Manager:
1. Customer Satisfaction and Service Excellence
o Establishes rapport with client to provide excellent customer service.
o Maintains an environment that is clean, attractive, and orderly.
o Ensures task list is completed to contract plus.
o Evaluates and verifies cleaning crew staff’s performance through the review of completed shifts/inspections. Provides direction on found conditions and methods of correction.
o Identifies problems and resolves issues in a timely manner by listening, gathering facts, and establishing long-term solutions.
o Identifies need and prices additional work such as floor or disinfecting.
2. Efficiency Improvement and Budgets
o Manages employee work schedules, reviews, and approves payroll (overtime and time off)
o Ensures labor and supply costs are underbudget.
o Establishes workflow and assignments and documents roles.
o Continuously improves efficiency and cost through improved methods and equipment.
3. Employee Growth and Satisfaction
o Interviews, selects, and assigns cleaners to dynamic schedule.
o Develops and grows leaders and supervisors and ensures job function training to employees.
o Identifies staff development and ongoing training needs on each cleaning crew member.
o Demonstrate and promote company culture, values, and management philosophy.
Requirements:
- 5 years previous supervisory experience
- 5 years cleaning, restaurant or hospitality industry experience a plus
- Thrives in fast-paced environment with lots of moving parts and people.
- Ability to work flexible hours as needed
- Willing to travel and manage accounts around central VA
- Training will be in the Virginia Beach area
- Floor & Carpet cleaning knowledge a plus
- Spanish Speaking a plus
- Sales Experience a plus
- Has a heart for service and strong customer service ethic and experience
- Military experience a plus
- Understanding of cost control, budgets, and financials
- Good communication skills both written and spoken,
- Good computer skills including Microsoft office and ability to quickly adapt new technology
- Valid drivers’ license and good driving record
Benefits
- Weekly Pay
- Health insurance
- 401K Plan
- Access to company van
- Profit bonus within 6 months of start
- Project Work Commission
- Free company shirts/vest to wear on job site
- Paid training time
- Bonuses paid to team members who refer qualified applicants hired by us.
- Bonuses paid to team members who refer a business that becomes a customer.
Salary : $60,000 - $66,000
