What are the responsibilities and job description for the Director of Operations position at Office Resources, Inc. (ORI)?
Summary
Duties of the job
The Director of Operations performs the necessary duties to ensure the successful management of the entire operations department. This person is responsible for the overall management and administration of the operations / PM / warehouse team. Duties will include supervising, hiring, discipline, safety, and developing training plans for departmental employees.
Duties of the department
Labor quoting, writing installation plans, scheduling, vehicle and equipment management, move quoting, vendor management, management of quality assurance, and warehouse / building maintenance.
Skills needed for this position include supervising, organization, procedure writing, and training. Good oral and written communication skills and excellent organizational and analytical skills are required.
Primary Duties and Responsibilities
Maintain a strong Operations Team through development, coaching, and accountability.
Hire and manage all department personnel in accordance with ORI core values.
Lead and development of all direct reports
Develop initial and ongoing training for all direct reports.
Manage disciplinary action for all direct reports.
Provide oversight for PM, scheduling, warehouse, and all other administrative functions for the Operations Team.
Responsible for implementation of policies and procedures.
Proactively document as well as improve operational processes and procedures.
Proactively manage overtime, contract labor, and other key operational expenses.
Hold team meetings weekly / monthly to increase team communication, cooperation and provide a training forum.
Meet quarterly with each team member to learn what is going well and what opportunities there are to improve.
Secondary Duties and Responsibilities
Identify and report breakdowns in ORI’s process.
Develop cost estimates and or quotes as needed by customers or team members for installation and move projects.
Conduct weekly site visits of installation and move projects and document opportunities for improvement.
Provide oversight for installation, move projects, and quality assurance.
Manage all warehouse operations.
Manage company vehicle fleet and all operations equipment.
Manage contract labor groups and other key vendor groups.
Manage bid process for contract labor.
Review labor quotes for reasonableness.
Conduct post-project reviews and implement corrective action.
Ensure customer satisfaction for all installation and move projects.
Ensure that all team members have the tools and equipment necessary to perform their duties effectively and efficiently.
General Responsibilities :
Provide weekly job status to the COO.
Always Maintain professional and courteous attitude.
Maintain company procedures, policies, dress code, and safety procedures with crew always.
Maintain courteous and responsive rapport with team members, customers, contractors, and vendors.
Maintain a customer driven organization.
Live and uphold ORI’s core values.
Other duties as assigned by the COO.
Supervisory Responsibilities
- Operations Administrative
- Warehouse Manager and Warehouse Staff
- Operations Installers
- Project Managers
Department Goals
Ninety percent of quoted jobs are completed within budget.
Conduct at least twelve job site visits per month to evaluate field performance and provide coaching.
Conduct at least one training session per quarter for all operations team members.
Reduce the amount of no charge product from Operations damage / loss.
Proper time collection by operations staff, lunch, exceptions, and out-punch.
Paperwork management by operations staff turned in each day.
Education, Certificates, Licenses, Registrations
Bachelor’s degree from an accredited university is required.
Experience Managing a staff of 20 or greater
Proven organizational and follow-through skills are required.
A strong work ethic and the ability to manage a high volume of work is required.
Strong written and verbal communication skills are required.
A passion for excellence is required.
A humble and teachable demeanor is required.
Extensive knowledge of Microsoft Office Tools i.e., Excel (Required).
Physical Demands
Typical Work schedule : Monday - Friday, 7 : 00 AM to 5 : 00 PM.
This is a position that may be required to work overtime nights, weekends, and holidays.
On time attendance to work and all meetings is required.
We are an Equal Opportunity / Affirmative Action Employer
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, disability, and national origin.
