What are the responsibilities and job description for the Practice Manager position at Offshore Animal Hospital?
Offshore Animal Hospital is in search of a Practice Manager to help lead our growing team!
We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more!
Job Overview:
The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings. The manager exercises sound judgment, and the willingness and capability to make decisions.
PM oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.
Culture and Work Environment:
- Communicates the practice’s values and mission to the team. Motivates staff, and helps build and maintain morale.
- Upholds core values and standards.
- Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
- Promotes a cooperative working environment among staff members; understands the value of teamwork.
- Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
- Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.
Job Duties:
- Communicates the practice’s values and mission to the team. Essential in motivating staff and maintaining team morale.
- Initiates and leads programs to improve revenue, client retention, and employee performance.
- Works with Operation and Finance teams in preparing and managing budgets, making informed decisions to ensure the hospital meets annual revenue and EBITDA targets.
- Leads Clinical Manager team responsible for daily department operations, scheduling, and team development.
- Partners with the Medical Director to grow the practice through the implementation of new specialty services.
- Partners in recruiting, training staff, onboarding new employees, and noting any employee performance issues including termination.
- Accounts for an inventory control system to ensure adequate stocks of supplies are available. Plans for periodic inventory audits and counts.
- Accountable for controlled substance inventory and management.
- Supervises all maintenance activities to ensure that hospital medical standards are met.
- Promotes a client-centered environment, including resolving challenging client problems.
- Performs Office Manager functions including planning team meetings, informing the team of important details in a timely manner, and ensuring that all procedures are followed.
Knowledge or Experience in:
- Budgeting and financial reporting, reading and analyzing P&L statements
- Multifunctional operations including budget and labor management.
- Human Resource (HR) policies and protocol development.
- Basic computer skills and practice management software knowledge are preferred.
Job Requirements:
- Experience as an Administrator/Practice Manager
- Bachelor’s degree in business or related field, or equivalent work experience. A Master's degree is preferred.
- 3 years of management experience, veterinary practice management experience is preferred.