EMR Application Analyst

Description

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:

• Stability - TOA has been in Middle Tennessee since 1926 and has expanded to over 20 locations across the state!
• Impact - TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
• Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards - TOA offers competitive salaries plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit sharing match to go along with your contributions.
  
  

The EMR Application Analyst will provide essential support for our Electronic Medical Records (EMR) application. In this role, you will be responsible for ensuring the seamless operation of our EMR system and enhancing the user experience through efficient issue resolution, documentation, and proactive support and help contribute to the successful implementation and utilization of the EMR platform across our organization.

• Provide Tier 1 support to end users, effectively addressing inquiries and resolving issues related to the EMR application.
• Take ownership of EMR tickets, ensuring prompt and efficient resolution of user concerns to maintain high levels of user satisfaction.
• Independently diagnose and attempt to resolve issues, utilizing technical expertise. Escalate complex or high-priority problems to the manager for further attention and resolution.
• Prioritize and manage urgent or critical issues, minimizing disruption to user workflows and optimizing system performance.
• Collaborate closely with cross-functional teams to compile, update, and maintain comprehensive documentation of common troubleshooting procedures and best practices.
• Participate in on-call rotations to provide after-hours support, guaranteeing continuous availability of EMR services and a seamless user experience.
• Collaborate in the implementation and testing of new processes and functionalities within the EMR system before their rollout to end users.
• Assist in testing all upgrades and hot fixes for the EMR application, ensuring compatibility and functionality.
• Support participating departments and new employees in adopting and effectively utilizing EMR workflows to streamline operations
  
  

Requirements

• Previous work experience in a medical environment highly desirable.
• Previous Electronic Medical Records Application experienced is preferred.
• Prior experience with NextGen is preferred.
• Prior help desk and help desk ticket system experience is preferred.
• Strong Customer Service skills.
• Strong analytical and documentation ability.
• Ability to approach process improvement positively.
• Ability to multi-task effectively.
  
  

Education Requirements

• High School diploma or equivalent is required