Sales Account Coordinator

Description

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

Position Summary
Reporting to the Customer Service Manager, the Sales Account Specialist will strive to expand our presence in many aspects of the industry and will help ofi continue to grow our business. ofi is looking for a highly motivated individual to support the business with all customer service components. The Sales Account Specialist will work to build, grow and maintain internal as well as external relationships, while providing sales support and supporting customer accounts from start to finish. This role will be responsible for overall account management, logistics and transportation planning, warehouse allocation, inventory management and reconciliation.
The ideal candidate will be responsible for managing client accounts, ensuring high levels of customer satisfaction, and addressing any issues or concerns promptly. They will also work closely with the sales team to develop strategies that promote sales growth and identify new business opportunities. Excellent communication skills, both written and verbal, are essential for this role.

Position Responsibilities

• Fulfill all aspects of customer order processing including contract review, credit standing, product availability, freight coordination, freight pricing, processing fees and warehouse coordination to ensure order fulfillment within specified timeframes.
• Maintain warehouse inventory reconciliation, order assignments and logistics relationships.
• Complete customer order invoicing and distribution of invoices.
• Provide requested documentation for customers through appropriate communication methods (email, mail, with shipment) as well as complete export documentation and procedures when required for non-US customers.
• Assists with customer inquiries regarding complaints, product information, pricing information and product development referrals.
• Process customer returns and product claims including replacement orders with internal and external parties.
• Arrange internal product transfers and sample orders to customers.
• Compile weekly shipment reports for management.
• Perform other duties as assigned.

Position Requirements

• High school diploma is required, Bachelor’s degree is preferred.
• Four (4) years of previous customer service experience is required. Candidates with a college degree will be considered with two (2) years of customer service experience.
• Strong customer service orientation with a passion for delivering exceptional customer experiences and building long-term relationships.
• Proven experience in a sales support, customer service, or related role is preferred.
• Strong problem-solving and analytical skills to identify issues, propose solutions, and make sound decisions.
• Flexibility to adapt to changing priorities and work under pressure in a fast-paced sales environment.
• Collaborative mindset with the ability to work effectively in a team environment and across different departments.
• Advanced knowledge of Microsoft Office, including Word, Excel and Outlook, are required.
• Advanced knowledge of processing orders through a formalized computer application outside of Microsoft products is required. SAP experience is preferred.
• Excellent Communication: Exceptional verbal and written communication skills with the ability to articulate complex information clearly and effectively.
• Outstanding organizational and multitasking abilities, with keen attention to detail and the ability to prioritize tasks effectively.
• Experience dealing with food ingredients, export shipments, and manufacturing environments are highly preferred.
• Bilingual, English and Spanish, is preferred.

The pay for this role in the state of IL ranges from $23.00 - $30.00/hour and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on candidate’s experience, qualifications and/or other determining factors.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.