What are the responsibilities and job description for the Account Manager-North Carolina position at OFS?
Essential Functions
Responsibilities will include, but not limited to, the following:
Responsibilities will include, but not limited to, the following:
- Ensure that all customer and project requirements are met by maintaining cohesive interaction with internal teams
- Review and maintenance of orders
- Provide assistance with customer requests to ensure their needs are met with a focus on enhancing the customer experience
- Address customer complaints and monitor all procedures to ensure their satisfaction
- To build and maintain strong customer relationships, while acquiring and developing new ones
- Create a client experience that is consistent, positive and repeatable
- Ability to work effectively and efficiently in a team atmosphere
- People-oriented with skills in relationship building
- Ability to multi-task and meet deadlines
- Strong written and verbal communication skills
- Troubleshooting and decision-making skills
- Post-secondary education preferred
- Prior experience in service or furniture industry is recommended
