What are the responsibilities and job description for the Customer Computer Reports Clerk position at OG&E?
JOB SUMMARY
Responsible for a variety of tasks that support the Billing and/or Credit operations of OG&E. Working with a range of customers including residential, commercial, industrial and municipal organizations, the Billing & Credit Specialist will answer questions, resolve problems and work to address customer issues.
LEVEL OF RESPONSIBILITY
- Entry level professional. Performs assignments with standardized processes. Works under direct supervision. Resolves questions and problems within established standards and guidelines. Follows established procedures to accomplish requirements of job.
ESSENTIAL FUNCTIONS
- Research and resolve account issues.
- Processes inbox items and orders.
- Prepares and receives forms and correspondence.
- Works with team members to maintain accounts.
- Performs data entry and analysis.
- Resolves routine questions and problems.
- All other duties as assigned.
REQUIREMENTS
- High School Diploma/GED And 2 years related SAP experience.
WORKING CONDITIONS
- May involve walking or standing for brief periods of time.
- May occasionally travel to locations outside of primary work location for training, meetings, etc.
- May work in an open office environment with normal levels of noise.
- May exert up to 20 lbs. of force occasionally to move objects.
- Long periods of sitting at a workstation using a computer, phone system, monitor and keyboard.
- Work is performed in an office environment in cubicles.
- May be required to work non-standard work schedules.
- May require ability to work from home.
- May be required to work overtime and weekends and holidays.
SPECIAL SAFETY REQUIREMENTS
- Member will not be required to drive in order to perform their job duties.
- Member is not required to perform any safety sensitive duties.
KNOWLEDGE, SKILLS AND ABILITIES (KSAS)
- Action Oriented: Displays a can-do attitude and enthusiasm.
- Drives Results: Maintains work focus despite obstacles or setbacks.
- Self-Development: Pursues ways to develop new skills.
- Demonstrated SAP navigation and analytical skills.
- Customer Focus: Asks questions to accurately identify customer needs.
- Communicates Effectively: Responds openly to others.
- Collaborates: Makes productive contributions to the group.
- Ensures Accountability: Holds self-accountable for complying with policies, procedures, and work requirements.
- Decision Quality: Makes good routine decisions with coaching from others.
- Ability to recognize process improvement opportunities.
- Working knowledge of Microsoft applications.
- Accounting Principles: Basic knowledge of accounting principles and practices.
- Financial Documentation: Knowledge of handling and processing financial documents, including checks and remittance advice.
- Attention to Detail: Ability to accurately process and post payments, ensuring all details are correct.
- Analytical Skills: Strong analytical skills to research and resolve payment discrepancies.
- Data Entry: Proficient in data entry with a high level of accuracy.
- Communication Skills: Excellent verbal and written communication skills for interacting with customers and internal teams.
- Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines.
HEALTH AND SAFETY (MEDICAL/DOT REQUIREMENTS)
- Pre-Employment Drug Screen
SALARY RANGE
$33,114 - $41,392
Salary : $33,114 - $41,392
