What are the responsibilities and job description for the Market Research & Customer Insights Specialist position at OGC Global?
OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across a variety of industries, including Financial Services, Specialty Retail, Telecommunications, Hospitality and Software, helping them to gain a deep understanding of their customers, develop actionable insights, and improve business processes.
Comcast’s Consumer Research & Insights team provides research support and market research insights across Comcast’s divisions and product lines. The Consumer Research & Insights team executes quantitative and qualitative market research projects to support the organization in making informed decisions based on insightful market research data.
The Consumer Research & Insights team is seeking a Market Research & Customer Insights Specialist on a full-time basis to support various market research activities. This role provides a great opportunity for a dynamic individual to become part of a diverse, high-performing team in a large organization and be exposed to a range of cutting-edge market research methodologies and the research operations mechanism that drives it.
This is a full time, hybrid position working EST hours, requiring 3 days in the Philadelphia office.
About the Role:
The ideal candidate for this position is bright, curious, detail-oriented and passionate about using data to help improve the customer experience. In this role, you will work directly with our clients and deliver consulting projects to senior stakeholders. This position provides an excellent opportunity to apply your strong analytical background to the Customer Experience domain, while working directly with global, Fortune 500 companies.
Responsibilities Include:
- Managing research projects, including vendor management, stakeholder communication, operational oversight, and ensuring consistency across large-scale trackers.
- Coordinating cross-functional teams and managing the flow of data from multiple internal and external sources.
- Providing project management and analytical support, including developing detailed project plans, tracking progress, and managing resources to meet objectives within scope, budget, and timelines.
- Supporting survey design by collaborating with stakeholders to define objectives, creating survey instruments, and implementing quality control measures to ensure data accuracy and reliability.
- Developing ad-hoc reports by synthesizing complex data from multiple sources into actionable insights and recommendations to inform strategic decision-making.
- Producing clear, professional PowerPoint presentations and reports that effectively communicate findings and insights to stakeholders.
- Providing succinct updates to managers and clients, including regular progress reports, key findings, and recommendations, ensuring proactive and transparent communication.
Job Requirements
- Bachelor’s degree in Social Science, Management, Statistics, Computer Science, or a related field from a top university.
- 2–4 years of experience in market research, customer experience management, or related fields, preferably with experience in an agency or client-side role.
- Fluency in Spanish (preferred).
- Proven experience with large-scale trackers (required).
- Strong quantitative research skills, including demonstrated ability to analyze data and generate insights.
- Excellent communication skills, with the ability to collaborate with teams and engage effectively with stakeholders.
- Strong PowerPoint skills, focusing on quickly creating clear, professional decks with visuals.
- Exceptional attention to detail, time management, and workflow management, including project planning and prioritization.
- Experience with survey-based market research, including programming tools like SurveyMonkey, Decipher, Qualtrics, Suzy, or My-Take (preferred but not required).
- Ability to learn new tools and methodologies quickly; experience with Conjoint and MaxDiff analysis is advantageous.
- Regular in-office attendance (at least three times a week).