What are the responsibilities and job description for the Service Technician position at OGI Process Equipment, Inc.?
Join a team of industry professionals who value your skills and talents. At OGI Process Equipment, our goal is to hire talented and motivated people. We offer a friendly work environment with competitive wages and benefits. From engineers to welders, salespeople to sandblasters, OGI has some of the best talent in the industry. Check out our job openings, and we look forward to working with you.
Summary / Objective
The Service Technician is responsible for answering service calls from customers needing first line technical support.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Conducts product installations, preventive maintenance, repair, modifications / updates, product trials and basic product operation.
- Pretest units before shipment to ensure optimal operating performance of equipment.
- Perform repairs and startups on water bath heaters and industrial heaters.
- Provides feedback on product performance to engineers and managers.
- Provides technical expertise and guidance to customers.
- Responds to customer inquiries and ensures excellent customer service.
- Schedule service jobs and coordinate with customers.
- Trouble-shoot over the phone with field operators.
- Actively support the company's commitment to safety and its values.
OGI has determined this position involves safety-sensitive job duties and will be considered a safety-sensitive position for purpose of the Oklahoma Medical Marijuana and Patient Protection Act ("The Unity Bill.") effective August 29th, 2019.
Competencies
Supervisor Responsibility
This position has no supervisory responsibilities.
Work Environment
Non-temperature-controlled environment with loud noises, dust, dirt, and metal particles that are usually associated with metal fabrication shops. All employees are required to wear personal protective equipment to include noise / hearing protection, safety glasses with side shields, and OSHA compliant safety boots / shoes within the manufacturing facility.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position is regularly required to stand for long periods of time. This position requires walking, the ability to reach, ascend / descend ladders, bend, kneel, and stoop. The employee occasionally will lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Occasionally visit customer sites to evaluate projects, which may require moving above, below, over, and around stationary objects. Some sites may have space limitations which may make movement while installing, adjusting, or repairing equipment and parts difficult. These customer sites may potentially be hot, cold, or loud.
Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8 : 00 a.m. to
5 p.m. Evening and weekend work may be required as job duties demand.
Travel
Frequent travel may be required for this position.
Education and Experience
Additional Eligibility Qualifications
None required for this position.
Work Authorization / Security Clearance
None required for this position.
AAP / EEO Statement
OGI is an equal employment opportunity employer.
OGI recognizes and embraces federal legislation on equal employment opportunity and is committed to providing a workplace free of discrimination. All applicants for employment and all employees will be afforded equal opportunity and treatment, regardless of age, race, religion, gender, national origin, disability status or other protected status.
All employees are responsible for complying with all applicable Federal, State and Local Laws, rules, and regulations regarding non-discrimination practices.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
OGI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
