Service Technician

JOB DESCRIPTION

Summary/Objective
The Service Technician is responsible for primarily answering service calls from customers needing first line technical support.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential and secondary functions.

• Conducts product installations, preventive maintenance, repair, modifications/updates, product trials and basic product operation
• Pretest units before shipment to ensure optimal operating performance of equipment
• Perform repairs and startups on water bath heaters and industrial heaters
• Provides feedback on product performance to engineers and managers
• Provides technical expertise and guidance to customers
• Responds to customer inquiries and ensures excellent customer service
• Schedule service jobs and coordinate with customers
• Trouble shoot over the phone with field operators
• Actively support the company’s commitment to safety and its values

OGI has determined this position involves safety-sensitive job duties and will be considered a safety-sensitive position for purpose of the Oklahoma Medical Marijuana and Patient Protection Act (“The Unity Bill.”) effective August 29th, 2019.

Competencies

• Technical Capacity
• Problem Solving/Analysis
• Communication Proficiency

Supervisor Responsibility
This position has no supervisory responsibilities

Work Environment
Non-temperature-controlled environment with loud noises, dust, dirt, and metal particles that are usually associated with metal fabrication shops. All employees are required to wear personal protective equipment to include noise/hearing protection, safety glasses with side shields, and OSHA compliant safety boots/shoes within the manufacturing facility

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing duties of this job, the employee in this position is regularly required to stand for long periods of time. This position requires walking, the ability to reach, ascend/descend ladders, bend, kneel, and stoop. The employee occasionally will lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Visit customer sites to evaluate projects, which may require moving above, below, over and around stationary objects. Some sites may have space limitations which, may make movement while installing, adjusting or repairing equipment and parts difficult. These customer sites may potentially be hot, cold or loud.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

Travel
Frequent travel will be required for this position. Travel could be up to 85%.

Education and Experience

• 2-year technical degree or vocational certificate in related field preferred
• High school diploma or equivalent (GED)
• Minimum 5 years demonstrated experience
• Burner knowledge preferred
• Knowledge of PLC programming and electrical knowledge preferred
• Excellent written and verbal communication skills
• Ability to work independently on assigned tasks

Additional Eligibility Qualifications
None required for this position

Work Authorization/Security Clearance
None required for this position

OGI is an equal employment opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Application Question(s):

• Do you have PLC programming and electrical knowledge?

Education:

• High school or equivalent (Required)

Experience:

• Field service: 1 year (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person