What are the responsibilities and job description for the Quality Assurance Specialist position at Oglala Lakota Division of Behavioral Health?
Overview
The Quality Assurance Specialist works under the supervision of the Treatment Coordinator to ensure excellence in addiction treatment, prevention, and recovery support services. The Quality Assurance Specialist is responsible for reviewing and reporting on services administered by the Oglala Lakota Division of Behavioral Health (OL-DBH). The Quality Assurance Specialist collaborates with the Executive Director and Clinical Supervisor to ensure that best practices are implemented, and minimum state and federal behavioral health standards are met. The Quality Assurance Specialist uses data and client feedback to identify areas that need improvement. The Quality Assurance Specialist is knowledgeable in behavioral health practice and works closely with the clinical staff toward continuous quality improvement.
Responsibilities & Duties
Administrative
1. File client data per Division policies and procedures. The Oglala Lakota Division of Behavioral Health (OL-DBH) has precise procedures for filing client electronic and hardcopy records which must be adhered to consistently.
2. Document client services, case management, and client interventions using OL-DBH’s data management system in a manner that is timely and accurate.
3. Review and if necessary, make corrections to the agency's electronic and paper filing system. Ensure that all staff use the correct process for documentation.
4. Complete required documentation for client admission, discharge, referral, and continued care.
Technical
1. Become familiar with the current body of behavioral health/public health literature related to alcohol, commercial tobacco, and substance abuse. Articulates best and most promising practice as well as agency policy to clients, the public, and co-workers.
2. Review the implementation of OL-DBH programs and services to provide regular evaluation reports to the Executive Director and Treatment Coordinator.
3. Review client services against best and promising practice interventions and minimum standard guidelines.
4. Ensure the appropriate processes are used to screen and assess individuals for addiction and mental health issues.
5. Provides training and technical assistance to clinical staff related to behavioral health practice, twelve core functions of addiction counseling, agency policy, and best practice strategies. Assists in the planning of staff in-service.
6. Fields complaints from clients and the public.
7. Assists the Executive Director and Treatment Coordinator to correct problems within the agency related to process and programming.
8. Assist in the coordination of individualized behavioral health services that are deemed to be the most appropriate for the client.
9. Make regular progress on academic work required to maintain certification as demonstrated by documentation of successful course completion.
Additional Client & Public Services
1. Transportation of clients for appointments, Division-sanctioned activities, and agency referrals.
2. Participate in weekly client staffing.
3. Prepare and deliver information related to the health, economic, and social consequences of alcohol, commercial tobacco, and other drug abuse.
4. Working some evening shifts and direct client service is required.
5. Maintain the professional code of ethics described in the Standards Manual of the South Dakota Board of Addiction and Prevention Professionals (BAPP).
6. Perform all other duties as assigned by the direct supervisor or Executive Director.
Requirements & Knowledge
1. Must maintain abstinence from alcohol and other drugs throughout employment.
2. Must demonstrate expert knowledge, skills, and abilities related to the 12 core addiction counselor functions.
3. Must have a basic understanding of how Lakota culture, values, and worldview can be used to promote alcohol and drug abstinence and healthy lifestyle choices.
4. Must participate in all required clinical staff development training and work with the direct supervisor and/or Executive Director to negotiate an individualized professional development plan.
5. Must have functional knowledge of Microsoft Office suite software including Word, PowerPoint, Publisher, and Excel.
6. Must have strong written and verbal communication skills.
7. Must adhere to confidentiality regulations under 42 CFR Part 2 and the Health Insurance Portability & Accountability Act (HIPAA).
8. Must be assertive and use good judgment when involved in situations that may be emotionally intense.
9. Must be able to respond to any client emergency during work/duty hours.
10. Must abide by all OL-DBH policies and procedures.
11. Must take and pass a drug and 2-Step TB skin test.
Qualifications
1. An associate’s degree is required. Bachelor’s degree in human service, social work, behavioral science, or related field preferred.
2. Certified Addiction Counselor (CAC), Licensed Addiction Counselor (LAC), or qualified mental health professional (QMHP) from any state or tribal credentialing body preferred. If not currently certified or licensed must obtain within six months from the date of hire.
3. Must have a valid driver’s license and self-insured.
4. Must have no prior felony convictions in the last five (5) years
5. Must have no misdemeanor convictions in the past one (1) year. (Excluding minor traffic violations).
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Addiction Medicine
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $35,000 - $50,000
