What are the responsibilities and job description for the Front Office Supervisor position at Oglebay?

Job Description

Job Summary :

The Front Office Supervisor assists in overseeing daily operations at the front desk to ensure exceptional guest service, efficient check-in and check-out procedures, and smooth coordination between departments. This position supports the Front Office Manager by supervising front desk associates, resolving guest concerns, and maintaining high hospitality standards.

Key Responsibilities : Guest Service & Operations :

Lead by example in delivering outstanding guest service, ensuring all interactions meet Oglebay’s hospitality standards.
Assist with guest check-in and check-out procedures, ensuring efficiency and accuracy.
Resolve guest concerns promptly and professionally, escalating complex issues as needed.
Maintain a presence in the lobby to engage with guests and assist with special requests.
Support the implementation of front desk policies, including uniform standards, greetings, and service protocols.

Team Supervision & Training :

Oversee front desk associates, providing guidance, coaching, and feedback.

Conduct on-the-job training for new team members, ensuring they understand procedures and guest service expectations.

Assist in scheduling front desk shifts to maintain optimal staffing levels.

Monitor staff performance and report any concerns to the Front Office Manager.

Administrative & Financial Duties :

Ensure accurate handling of guest payments, cash transactions, and billing.

Assist with daily reports, shift checklists, and other front desk documentation.

Monitor room availability, assist with reservations, and communicate with housekeeping to ensure timely room readiness.

Maintain knowledge of promotions, packages, and special events to provide accurate guest information.

Collaboration & Communication :

Work closely with housekeeping, bell services, and other departments to ensure seamless guest experiences.

Communicate effectively with team members and leadership, relaying important information from shifts.

Assist with emergency procedures, ensuring staff follow safety protocols in case of incidents.

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What are the responsibilities and job description for the Front Office Supervisor position at Oglebay?

What is the career path for a Front Office Supervisor?

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