What are the responsibilities and job description for the Trace Chophouse Server position at Oglebay?
The Restaurant Server will serve all guests in our Upscale Trace Chophouse while striving to exceed any and all of the guests’ expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Present menu, answer questions, and make suggestions regarding food and service
- Write out order on check
- Relay order to kitchen
- Serve all guests using the proper serving habits from kitchen and service bars
- Garnishes and decorates dishes preparatory to serving
- Serves guests from chafing dish at table
- Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined necessary
- Observe diners to respond to any additional requests and to determine when meal has been completed
- Totals bill and accepts payment or refers guests to cashier
- Clear all dinnerware used and return it to dish washing area for cleaning
- Cleans and resets counters or tables at conclusion of each course
- Responsible for all service areas, refilling condiments, salt and peppers, coffee stations, etc.
- Must become knowledgeable about the park and all related information pertinent to job
- Must be able to carry trays weighing approximately 25 lbs.
- Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees
- Experience: Previous experience in upscale dining or fine dining environments is preferred. Knowledge of fine dining service standards, including tableside etiquette and wine service, is highly valued.
- Customer Service Skills: Exceptional interpersonal skills and the ability to provide a high level of customer service are crucial. Servers should be able to anticipate guest needs, make recommendations, and ensure a memorable dining experience.
- Menu Knowledge: A comprehensive understanding of the menu, including ingredients, preparation methods, and any special dietary considerations, is essential. This enables servers to answer guest questions accurately and make informed recommendations.
- Attention to Detail: Fine dining service requires meticulous attention to detail in table settings, presentation of food and beverages, and overall guest experience. Servers should maintain a polished appearance and professional demeanor at all times.
- Teamwork: The ability to work collaboratively with kitchen staff, bartenders, and other servers to ensure smooth service is important. This includes effective communication and coordination to deliver a seamless dining experience.
- Adaptability: Fine dining environments can be fast-paced and dynamic. Servers should demonstrate flexibility and the ability to handle stressful situations calmly and efficiently.
- Beverage Knowledge: Familiarity with wines, spirits, and cocktail preparation is beneficial. Servers may be required to make recommendations, describe flavor profiles, and suggest pairings with food.
- Safety and Hygiene: Knowledge of food safety and hygiene practices is essential to maintain a safe dining environment for guests and adhere to health regulations.
- Responsible Alcohol Service: Depending on the establishment, servers may need certification in responsible alcohol service (e.g., TIPS certification in the US) to serve alcoholic beverages responsibly.
