What are the responsibilities and job description for the Information Technology Service Management Analyst (Level II - IV) position at Oglethorpe Power?
Position Highlights :
- Challenging and exciting ground-floor opportunity to provide operational support for the power grid and rural broadband expansion
Be part of building the internet in Georgia - support core Internet links to entire cities!
Nationally competitive pay and incentive
This is a unique opportunity to support and protect the largest machine on the planet : the electrical power grid. GSOC centrally operates a state-wide fiber optic network as well as highly secure datacenters with a focus on Georgia power grid operations. This infrastructure is being extended into CLEC and IXC telecom provider services to support rural broadband as local EMC's bring high-speed internet solutions to their customers. GSOC is offering a ground floor opportunity to work directly on 100G transport systems as they are designed and installed.
GSOC takes both physical and cyber security very seriously so candidates must be willing to work on-site in a high security environment.
This position includes nationally calibrated competitive pay, opportunities for growth, mentorship, and great retirement benefits. In 2017, GSOC was recognized as one of the best places to work by Georgia Trend magazine.
Summary :
The Information Technology Service Management (ITSM) Analyst is responsible for providing ITSM support to several business units across the Family of Companies business units. Requiring high level of experience in Information Technology Infrastructure Library (ITIL) process workflows and business analysis, this position will develop and process documentation related to GSOC and / or ITIL processes. This position will work closely with Service Analysts, Trainers, and Department Managers to remain current on company operations and best practices to implement those processes in the ITSM tool. This position is responsible for support, troubleshooting, system integration and overall administration and maintenance of GSOC ITSM tool to improve user experience and increase productivity.
This position requires compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures, including but not limited to, RUS, OSHA, NERC, FERC, and ITS requirements. Must be willing to engage and participate in an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.
Job Duties :
Required Qualifications :
Education : Bachelor's Degree in Engineering, Information Technology, Business Administration, or related field.
Experience :
5 years of ITIL process and ITSM experience including service desk management, asset management, configuration management, patch management and / or network management
7 years of ITSM experience including service desk management, asset management, configuration management, patch management, and / or network management.
8 years of ITSM experience including service desk management, asset management, configuration management, patch management and / or network management.
Equivalent Experience :
Licenses, Certifications, and / or Registrations : Valid Driver's License. Must obtain and maintain Bulk Electric System Cyber Authorized Status as defined in GSOC's CIP Cyber Security Policy 301 and NERC Reliability Standard CIP 004 - Personnel Risk Assessment. ITIL Certification preferred; Six Sigma or Lean Six Sigma desired
Specialized Skills : Excellent diagnostic and problem-solving skills. Strong verbal / written communication and presentation ability. Must be able to work and succeed in a collaborative team environment while demonstrating strong leadership skills across various technical and non-technical discipline; Strong organizational and time-management skills with the ability to effectively prioritize tasks.
