Do you want to play a vital role in ensuring the reliable delivery of electricity to millions of Georgians? Georgia System Operations Corporation is a not-for-profit organization responsible for managing and monitoring the electric grid for 38 of Georgia's electric membership corporations. We are seeking a Network Technician / Operator to join our Operational Technology Control Center. At GSOC, we're committed to providing safe, reliable, electric system operations, delivering affordable power to millions of Georgians : and this position supports our mission. If you're a driven professional with a passion for network operations, we encourage you to apply. PLEASE NOTE : This role supports a 24x7 network operations center. We are seeking candidates that are able to comply with the following schedule : Friday 6AM-2PM, Saturday 6AM-6PM, Sunday 6AM-6PM, and Monday 6AM-2PM.
Job Duties :
- Network Technician / Operator I
Responds to alerts, tickets, and related requests as a member of a 24x7 network operations team. Primary activities include first level troubleshooting, escalation to appropriate resources, and ticket documentation.
Operates and maintains network devices including routers, switches, and firewalls through remote access or by dispatching field support teams. (>8000 devices)
Opens tickets and works with 3rd party carriers and technicians for remote repair.Communicates situational awareness to leadership, customers, and associated stakeholders.Performs configuration tasks through a ticketed change management process.Corporate and department training programs are provided and must be successfully completed on an annual schedule.This position requires compliance with all applicable laws, regulations, industry standards, and corporate policies. Must be willing to engage and participate in an environment of compliance and continuous improvement.Network Technician / Operator II ( In addition to the above duties)Administers installation, testing, and upgrades of network equipment in the datacenters and various locations across the state of Georgia (>
1200 locations).
Supports escalated network issues from the Security and Network Operations Center.Provides cross-training to team associates on operations procedures and tasks.Regularly contributes to network procedure documentation.Participates in lessons learned sessions, analyzes network communication and hardware failures, and generates outage reports with a focus on continuous improvement.Required Qualifications :
Education : Bachelor's degree preferred in Engineering, Engineering Technology, Computer Science, Business Administration, or related field.
Experience :
Network Technician / Operator IExperience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration).
Experience operating, troubleshooting, and upgrading Cisco routing and switching hardware.Experience using ticketing systems for incidents and change control in an ITIL environment.Experience with network monitoring applications for alerts and troubleshooting.Strong written and verbal communication skillsNetwork Technician / Operator II2 years' experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration).Professional skills operating, troubleshooting, and upgrading Cisco routing and switching hardware. Desired protocol knowledge includes BGP, VPN, and VRF.Hands-on knowledge of Juniper, Arista, Palo Alto, and similar vendors is a plus.Experience using ticketing systems for incidents and change control in an ITIL environment.Extensive use of network monitoring applications for alerting and troubleshooting.Experience with network management tools and utilities related to mass configuration changes, backups. Scripting skills are a plus.Experience with network protocol analyzers and other diagnostic utilities.Excellent written and verbal communication skills.Equivalent Experience :
Network Technician / Operator IAssociates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 2 years of experience as stated above.
High School Diploma or equivalent with at least 4 years of experience as stated above.Network Technician / Operator IIAssociates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 4 years of experience as stated above.
High School Diploma or equivalent with at least 6 years of experience as stated above.Licenses, Certifications, and / or Registrations :
Technical certifications such as CCNA, CCDP, or similar is preferred.Specialized Skills :
Expertise in routing, switching, or network security using various equipment vendors.Experience with Network Management and Monitoring tools.Experience using Incident and Change ticketing applications.Computer literate - proficient in the use of remote access software, MS Outlook, Word, Visio, Excel.Unusual Hours : This role supports a 24x7 Operations environment. The schedule is Friday 6AM-2PM, Saturday 6AM-6PM, Sunday 6AM-6PM, and Monday 6AM-2PM.
Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.
Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.
