What are the responsibilities and job description for the Financial Aid Counselor position at Oglethorpe University Inc?
The Financial Aid Office at Oglethorpe University seeks a collaborative, reliable, detail-oriented person to provide excellent customer service as a Financial Aid Counselor. Reporting to the Director of Financial Aid, the Financial Aid Counselor has the opportunity to guide students through the processes of applying, securing, and maintaining financial aid from federal, state, private, and institutional sources.
Duties and Responsibilities
- Counsel students and families within the boundaries of federal and state financial aid regulations and institutional policies.
- Guide students and families in all aspects of financial aid including, but not limited to, applying for aid, determining financial need, packaging aid, completing steps to secure different forms of financial aid, borrowing loans, and generally understanding their financial account and financial policies at Oglethorpe.
- Act as a front-line customer service provider to students and families contacting the Financial Aid Office via phone, email, or in-person campus visits.
- Use various weekly and monthly reports to review student records for accuracy and completeness and revise student financial aid records to ensure aid is properly awarded and administered.
- Represent the Financial Aid Department at various campus events.
- Collaborate with various offices on campus, including but not limited to the Admission, Business, Registrars, Student Success, Campus Life, and Advancement Offices.
- Provides service to students, families, and coworkers in a way that reflects positively upon the Financial Aid Office and the University.
The Financial Aid Counselor should meet most of the qualifications below:
- An associates degree from an accredited college or university. A bachelors degree is preferred.
- Proficiency with Microsoft Excel and Word
- Excellent communication and interpersonal skills
- Close attention to detail, strong organizational skills, efficient task management, and excellent customer service
- Ability to handle confidential information in a professional manner
Additional Information:
- This is a full-time, 12-month position.
- Position tasks are generally performed in person. Work from home options may be granted at supervisors discretion.
Application Instructions
To ensure full consideration, please submit:
- Cover letter
- Current CV/ resume
- Oglethorpe Application
Application screening will begin immediately and continue until the position is closed.
