What are the responsibilities and job description for the Immigration Client Support Specialist position at Ogletree Deakins?
Position Summary:
Our fast-paced business immigration practice an opportunity for a Client Support Specialist to work with our Raleigh based team! If you have 8 years of experience as a Business Immigration Paralegal in a high-volume environment, then this may be the right opportunity for you! The Client Support Specialist will work with a designated team of attorneys to support the overall operations of the assigned client team(s).
We offer a collegial, collaborative, challenging, and growth-focused work environment with innovative technology, customized resources and processes, and continuous skill-based training and professional development.
Essential Functions:
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.
Help make the American dream come true for immigrants! This is an exciting opportunity to grow your career with one of the largest law firms in the United States. Ogletree Deakins is an international law firm with 59 offices throughout North America and Europe. We have one of the largest business immigration practices in the United States; our immigration practice group consists of experienced and dedicated immigration lawyers and paralegals who work with domestic and international corporations and businesses in developing appropriate strategies to facilitate the international transfer of skilled employees.
Our fast-paced business immigration practice an opportunity for a Client Support Specialist to work with our Raleigh based team! If you have 8 years of experience as a Business Immigration Paralegal in a high-volume environment, then this may be the right opportunity for you! The Client Support Specialist will work with a designated team of attorneys to support the overall operations of the assigned client team(s).
We offer a collegial, collaborative, challenging, and growth-focused work environment with innovative technology, customized resources and processes, and continuous skill-based training and professional development.
Essential Functions:
- Work closely with attorneys, case managers/paralegals, data & reporting, and other team members to coordinate quality assurance for overall immigration programs.
- Review caseload reports for paralegals and attorneys to ensure expected performance metrics are met for productivity and quality of work. Work overseen will include a wide range of nonimmigrant, immigrant, and PERM applications for employment-based immigration matters. Help with caseload reassignments and setting of case priorities as necessary.
- Lead ongoing training initiatives for team members. Act as team point of contact and knowledge resource to help answer questions and mentor junior team members.
- Help with triage and support of resolution of client case-related issues, escalating to the attorney management team as necessary.
- Review all reporting for the client(s).
- Drive client program improvement initiatives. Collect and maintain immigration documentation to ensure accurate tracking for the case management system.
- Communicate extensively with the corporate client management team, human resources, talent acquisition, managers, and foreign national employees regarding procedural and case processing updates and issues.
- Provide timely updates to internal and external stakeholders, including ad hoc reports, project updates, or specific case updates.
- Stay abreast of new immigration law regulatory, procedural and policy changes, and help keep the team updated with ongoing training.
- Lead and support other projects as necessary.
- Bachelor’s degree or equivalent experience.
- 8 years of experience as a paralegal or in-house immigration specialist focused on high-volume business immigration.
- Strong knowledge and skills related to nonimmigrant, immigrant, and PERM processes.
- Strong training and mentoring skills.
- High attention to detail and issue spotting.
- Ability to ensure tasks are completed accurately and timely by others.
- Strong project management skills.
- Specific client experience is a plus.
- MS Suite of products including Outlook, Excel, and PowerPoint. PowerBI and INSZoom a plus.
Please note, we are not working with outside recruiters for this position.
Benefits:
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.
Firm Overview:
Ogletree Deakins has one of the largest Business Immigration practices in the United States and provides a wide range of legal services for employers seeking temporary business visas and permanent residence on behalf of foreign national employees. We provide comprehensive immigration services to clients of all sizes, including numerous Fortune 500 companies. Our practice is designed to provide superior client service at competitive fixed fee rates. Our attorneys are proactive in handling client matters, from case initiation to case strategy/planning to the successful completion of the case, always remaining accessible to all of our clients.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.
