What are the responsibilities and job description for the IT Trainer / Application Specialist position at Ohel Children's Home and Family Services?
Seeking a well-organized, detailed-oriented professional to support a variety of IT applications used by the agency, with emphasis on implementation of a new Electronic Health Record (EHR) system for Ohel’s behavioral health programs. Responsibilities include documenting workflows, user training, creating user reference documents, testing applications and tracking results, data migration, application configuration and maintenance. The candidate will take primary responsibility for user tickets including investigating the issue and seeing the problem through to resolution.
Candidate must have strong communication skills (oral and written) and problem-solving ability, and hands-on knowledge of MS-Office products including advanced Excel skills. A desire to provide good customer service is critical. The ideal candidate has experience as a technical writer and / or technical instructor. Plusses include experience in a health care setting or social services agency, familiarity with database principles and BI reporting tools. This full-time position in located in Brooklyn and includes a competitive benefits package, including health insurance, graduate school scholarship program and generous paid time off.
Salary : $55,000 -$65,000
Salary : $55,000 - $65,000
