Client Services Specialist

Position Summary

The Client Services Specialist role at Ohio At Home is vital for ensuring the highest quality of care and support for our clients. This position demands a commitment to excellence, strong organizational skills, and a passion for making a positive impact in the lives of those we serve. The role requires flexibility and adaptability, especially during organizational growth phases, where the specialist may need to provide in-person support to clients as required.

Responsibilities

• Client Coordination and Communication
• Manage services for up to 40 hybrid clients, ensuring tailored care and support
• Serve as a liaison between clients, families, and healthcare professionals
• Conduct client assessments to adjust services as needed
• Onboard new clients, including those requiring remote support
• Scheduling and Support
• Oversee scheduling for Remote Support Associates (RSAs) and Direct Support Providers (DSPs)
• Provide in-person support as necessary, especially during staffing changes
• Actively participate in dispatch duties for hybrid clients
• Documentation and Reporting
• Maintain accurate weekly documentation for each client
• Manage confidential communication records
• Ensure adherence to company communication protocols
• Regularly report to the Director with updates and concerns
• Responsiveness and Growth
• Respond promptly to all communications
• Engage in regular meetings for progress review and documentation checks
• Demonstrate a growth mindset and seek professional development
• Team Leadership and Collaboration
• Guide and mentor team members
• Foster a positive and collaborative work environment
• Uphold confidentiality and privacy policies
• Compliance and Ethical Standards
• Adhere to organizational policies and procedures
• Participate in ongoing training and stay abreast of industry advancements
• Uphold ethical conduct and professional integrity

Expectations

In this role, attention to detail, strong time management, effective problem-solving, and emotional intelligence are crucial. You are expected to adapt to evolving responsibilities, maintain high ethical standards, and contribute proactively to our team's success.

Requirements

• Hold a Bachelor's / Master's degree in Social Work, Public Health, Healthcare Administration, or a related field
• Have experience in a healthcare or social services setting
• Possess excellent communication and organizational skills
• Ability to work independently and as part of a team
• Have a passion for making a difference in the lives of people with disabilities

Pay and Benefits

• Matching 401(k)
• Medical, Dental, and Vision Insurance for full-time staff
• PTO
• Premium rates for weekend shifts
• Flexible scheduling, Full-time and Part-Time opportunities

Equal Opportunity Statement

This is an exciting opportunity to join a team that truly makes a difference in the lives of others. We will provide on-the-job training, so if you are interested in this position, please apply today. Ohio At Home Healthcare Agency is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.