RMA/CCMA Float-Butler County Family Care

General Summary: A nonexempt position responsible for performing a variety of clinical and administrative duties. Assists in patient care as assigned and under direction of physician or nurse practitioner. Regularly performs patient care duties. Handles clerical, environmental, and organizational tasks. Provided information to patients may fully utilize and benefit from the clerical services.

ESSENTIAL JOB RESPONSIBILITIES:

• MEDICAL ASSISTING: Assists assigned provider in giving patients great care, includes: scheduling, organizing patient flow, physical exam preparations, drug administration, prescription verification with physician orders, minor surgery assistance, surgical tray set-up, patient care instruction, performing other duties as assigned by provider.
• PATIENT CARE: Provides great patient care, including: assisting patients to and from exam rooms, collecting patient history, performing screenings, taking vital signs, performing waived testing laboratory procedures, applying dressings, performing therapeutic modalities, performing EKGs, removing sutures, giving injections, performing capillary punctures and venipunctures, and performing other duties within scope of practice that exceeds patient expectations.
• PERFORMANCE IMPROVEMENT: Provides performance improvement activities that improve patient health while increasing quality of services and care provided. Responsibilities include: seeing that patient screenings are up-to-date, cooperating in setting and implementing improvement priorities, assuring that all scheduled referrals and outside testing is completed and properly followed up-on, responding timely to patient messages and request, and addressing infection control issues.
• CLERICAL FUNCTIONS: Understands and fully utilizes electronic medical records, assist provider in fully utilizing medical records, assures that records properly reflect services provided to patient, accurately and appropriately charting personal patient care encounters, sending/receiving patient medical records, obtaining lab/x-ray reports, hospital notes, demographics, etc.; maintaining equipment/sterilization, as needed; appropriate handling of laboratory specimen, maintaining required laboratory quality control and sample medicine logs, ordering and maintaining medical and office supplies, and appropriately handling biohazard waste disposal and monitoring.
• ENVIRONMENTAL/ORGANIZATIONAL RESPONSIBILITIES: Fulfills organizational requirements including: respecting and promoting patient rights, responding to emergencies appropriate, identifying and addressing practice priorities, understands compliance and carries out activities in full compliance with outside-mandated and internally-imposed requirements; and completes other duties as assigned.
• All other duties as assigned.
• Pain management
• Frequently accesses email and other organizational messaging platforms to stay up to date on information within the organization and provides a way of communication between staff members.
• Performs all procedures in accordance with established policies and procedures of OCH and adheres to legal compliance policies and other regulatory issues

KNOWLEDGE:

• Knowledge of health care field and medical office protocols/procedures.
• Knowledge of medical terminology.
• Knowledge of specific assisting tasks related to particular medical practice.
• Knowledge of information that must be conveyed to patients and families.

SKILLS:

• Skills in performing medical assistance tasks appropriately.
• Skills intact and diplomacy in interpersonal interactions.
• Skills in understanding patient education needs by effectively sharing information with patients.

ABILITIES:

• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritizes and completes delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.
• May be requested to be member of QI team.

KEY BEHAVIORS:

• Honesty and integrity.
• Making a difference.
• Working cooperatively with others.
• Achieving excellence in personal performance.
• Demonstrating creativity in problem solving.

Equipment Operated: Standard medical exam/office equipment, which may include computerized health

information management system for medical records, etc.

Work Environment: Combination of medical office and exam/procedure room settings. Well-lighted,

well-ventilated adequate space.

Mental/Physical Requirements: Must be able to use appropriate body mechanics when making necessary

patient transfers and helping patients with walking, dressing, etc. Occasional stress from dealing with many

staff and patients.