What are the responsibilities and job description for the Information Technology Manager 1 position at Ohio Department of Aging?
About The Division
The Information Systems Division (ISD) provides for the diverse technology needs of the department and Ohio’s aging network, supporting 25,000 system users. Today’s approach to healthy aging is more holistic and connected than ever before. This means that our aging services platforms need to support a greater connected ecosystem where information and interoperability are essential for long-term success, person-centered care, and quality outcomes. Comprehensive platforms must connect the ecosystem to ensure that every part of the solution works together to create a positive, seamless experience, reducing manual work and advancing data analytics.
ISD’s Objectives Are
Partner of Choice
Be an engaged and committed partner in defining, procuring, building, delivering, and managing aligned systems of support
Organizational Efficiency
Enable efficient functional capabilities through automation, mobile and collaborative toolsets, and user experience
Innovation
Continuously identify and incubate innovative solutions to contribute to the achievement of ODA's goals and advance ODA's mission.
Controls and Compliance
Model with standards, laws, regulations, policies, rules, and guidelines where feasible
Information Intelligence Proficiency Provide high-quality data integration and advanced analytics to enable better-informed decisions, problem-solving, and risk analysis.
ISD’s team members strive to master these personal attributes:
The information Technology Manager role will lead the IT Help Desk and infrastructure team's strategic and operational planning to ensure efficient and secure IT operations.
This Role Will
8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose.
Organization
Aging
Agency Contact Name and Information
Tiffany Stout
Unposting Date
Apr 7, 2025, 11:59:00 PM
Work Location
James A Rhodes Office Tower
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$45.45 - $62.08
Schedule
Full-time
Work Hours
8:00 AM to 5:00 PM
Classified Indicator
Unclassified
Union
Exempt from Union
Primary Job Skill
Information Technology
Technical Skills
System Administration, Executive Leadership, Information Technology, Organizational Development, Project Management
Professional Skills
Collaboration, Strategic Thinking, Continuous Improvement
Primary Technology
Endpoint Customer Support
Agency Overview
About Us
The Ohio Department of Aging (ODA) is a cabinet-level agency within the executive branch of the Ohio state government. The director of ODA is a member of the Governor's cabinet, serving as principal advisor and advocate for 2.8 million older adults and their families. Through services, supports, and activities that cover a wide spectrum of issues, ODA strives to achieve its mission to foster sound public policy, research, and initiatives that benefit older Ohioans.
ODA is the federally designated agency responsible for developing and administering multi-year state plans that advocate for, and provide assistance to, older Ohioans and their families. In addition to the centralized functions, the agency designates and contracts with community providers and a network of 12 Area Agencies on Aging, who manage a wide array of federal and state-funded supportive services. These services assist older adults to live as independently as possible; promote healthy aging and active community involvement; and support family members in their vital caregiving role.
To promote the agency’s vision of Ohio – the best place to age in the nation, ODA actively collaborates with consumers, stakeholders from key associations, government, and the public. The independent Office of the State Long-Term Care Ombudsman and the Board of Executives of Long-Term Services and Supports are also located within ODA.
Our Core Values Are
The Information Systems Division (ISD) provides for the diverse technology needs of the department and Ohio’s aging network, supporting 25,000 system users. Today’s approach to healthy aging is more holistic and connected than ever before. This means that our aging services platforms need to support a greater connected ecosystem where information and interoperability are essential for long-term success, person-centered care, and quality outcomes. Comprehensive platforms must connect the ecosystem to ensure that every part of the solution works together to create a positive, seamless experience, reducing manual work and advancing data analytics.
ISD’s Objectives Are
Partner of Choice
Be an engaged and committed partner in defining, procuring, building, delivering, and managing aligned systems of support
Organizational Efficiency
Enable efficient functional capabilities through automation, mobile and collaborative toolsets, and user experience
Innovation
Continuously identify and incubate innovative solutions to contribute to the achievement of ODA's goals and advance ODA's mission.
Controls and Compliance
Model with standards, laws, regulations, policies, rules, and guidelines where feasible
Information Intelligence Proficiency Provide high-quality data integration and advanced analytics to enable better-informed decisions, problem-solving, and risk analysis.
ISD’s team members strive to master these personal attributes:
- Listening, verbal, and written communication skills with the ability to translate information into understandable terms to a variety of audiences.
- Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal, and business skills; able to recognize and address areas needing improvement.
- Motivated and competent to contribute appropriate time and effort to work needing attention.
- Attentive to detail with focus on accurate and timely results.
- Organized and able to prioritize tasks, responding effectively to competing needs.
The information Technology Manager role will lead the IT Help Desk and infrastructure team's strategic and operational planning to ensure efficient and secure IT operations.
This Role Will
- Oversee the IT Help Desk and infrastructure team's strategic and operational planning, fostering innovation, project management, and resource optimation.
- Analyze technology needs, develop and implement hardware/software solutions, conduct testing, and ensure ongoing system operations.
- Schedule work assignments, set priorities, and direct the work of subordinate employees to maintain efficient operations.
- Monitor and administer IT security, network, server, and endpoint activity, investigating and resolving system alerts and potential threats.
- Respond to system alerts, fine-tune security event rules, escalate issues, and enhance service efficiency through process improvements and staff training.
- Extensive IT Help Desk and Infrastructure Expertise
- Proven Leadership & Project Management
- Strong background in Security & Threat Analysis
- Experience in Systems Administration & Maintenance
- Proven ability in Process Improvement & Customer Service
8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose.
- Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose.
- Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project;12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Organization
Aging
Agency Contact Name and Information
Tiffany Stout
Unposting Date
Apr 7, 2025, 11:59:00 PM
Work Location
James A Rhodes Office Tower
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$45.45 - $62.08
Schedule
Full-time
Work Hours
8:00 AM to 5:00 PM
Classified Indicator
Unclassified
Union
Exempt from Union
Primary Job Skill
Information Technology
Technical Skills
System Administration, Executive Leadership, Information Technology, Organizational Development, Project Management
Professional Skills
Collaboration, Strategic Thinking, Continuous Improvement
Primary Technology
Endpoint Customer Support
Agency Overview
About Us
The Ohio Department of Aging (ODA) is a cabinet-level agency within the executive branch of the Ohio state government. The director of ODA is a member of the Governor's cabinet, serving as principal advisor and advocate for 2.8 million older adults and their families. Through services, supports, and activities that cover a wide spectrum of issues, ODA strives to achieve its mission to foster sound public policy, research, and initiatives that benefit older Ohioans.
ODA is the federally designated agency responsible for developing and administering multi-year state plans that advocate for, and provide assistance to, older Ohioans and their families. In addition to the centralized functions, the agency designates and contracts with community providers and a network of 12 Area Agencies on Aging, who manage a wide array of federal and state-funded supportive services. These services assist older adults to live as independently as possible; promote healthy aging and active community involvement; and support family members in their vital caregiving role.
To promote the agency’s vision of Ohio – the best place to age in the nation, ODA actively collaborates with consumers, stakeholders from key associations, government, and the public. The independent Office of the State Long-Term Care Ombudsman and the Board of Executives of Long-Term Services and Supports are also located within ODA.
Our Core Values Are
- Promote Independence - Provide resources that foster independence and autonomy throughout the lifespan.
- Empower Communities - Deliver sustainable, relevant solutions that empower communities to act within the best interest of their elders.
- Challenge Ageism - Promote new perspectives of aging that challenge the traditional declinist narrative.
- Advocate for Excellence - Advocate with and for Ohio’s elders to ensure their voices are heard and their needs are met.
- Engage in Innovation - Engage the aging network by staying innovative, flexible, and attentive to the evolving needs of our partners and stakeholders.
Salary : $45 - $62
