What are the responsibilities and job description for the Customer Service Assistant 2 - (Intermittent) 20059373, 20085935 position at Ohio Department of Commerce?
The Division of Real Estate & Professional Licensing helps ensure Ohioans’ investment in their largest asset – their homes – is a sound one. This includes licensing, educating, and enforcing Ohio laws for real estate brokers, salespersons, real estate appraisers, home inspectors and foreign real estate dealers and homes. Dealers/brokers and salespersons are also licensed through this program.
As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.
Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.
What You'll Do
Intermittent Employment Is Not Eligible For Benefits.
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
Organization
Commerce
Agency Contact Name and Information
Molly.Williams@com.ohio.gov or (614) 995-7009
Unposting Date
Apr 28, 2025, 11:59:00 PM
Work Location
Commerce Tussing Road
Primary Location
United States of America-OHIO-Franklin County-Reynoldsburg
Compensation
$21.97/hour
Schedule
Full-time
Work Hours
8:00 AM - 5:00 PM
Classified Indicator
Unclassified
Union
OCSEA
Primary Job Skill
Customer Service
Technical Skills
Clerical & Data Entry, Public Relations
Professional Skills
Attention to Detail, Listening, Problem Solving, Verbal Communication, Written Communication
Agency Overview
This is an intermittent position where an employee is limited to working less than one thousand hours per fiscal year.
This Customer Service Assistant position will work in-office at the Department of Commerce Tussing Rd. location. 6606 Tussing Rd. Reynoldsburg, OH 43068.
Hours scheduled per week will vary dependent on workload.
The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.
As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.
Commerce is comprised of seven operating divisions and two standalone programs that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and medical marijuana. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.
Our Guiding Principles
Making An IMPACT For The Customer
As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.
Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.
What You'll Do
- Process incoming mail to include stamping, reviewing for completeness, logging and filing.
- Respond to email or phone inquiries received within the Division.
- Assist with research into customer inquiries
- Assist with records, data, documentation and reports
- Complete other general office tasks, as needed
Intermittent Employment Is Not Eligible For Benefits.
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Organization
Commerce
Agency Contact Name and Information
Molly.Williams@com.ohio.gov or (614) 995-7009
Unposting Date
Apr 28, 2025, 11:59:00 PM
Work Location
Commerce Tussing Road
Primary Location
United States of America-OHIO-Franklin County-Reynoldsburg
Compensation
$21.97/hour
Schedule
Full-time
Work Hours
8:00 AM - 5:00 PM
Classified Indicator
Unclassified
Union
OCSEA
Primary Job Skill
Customer Service
Technical Skills
Clerical & Data Entry, Public Relations
Professional Skills
Attention to Detail, Listening, Problem Solving, Verbal Communication, Written Communication
Agency Overview
This is an intermittent position where an employee is limited to working less than one thousand hours per fiscal year.
This Customer Service Assistant position will work in-office at the Department of Commerce Tussing Rd. location. 6606 Tussing Rd. Reynoldsburg, OH 43068.
Hours scheduled per week will vary dependent on workload.
The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.
As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.
Commerce is comprised of seven operating divisions and two standalone programs that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and medical marijuana. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.
Our Guiding Principles
Making An IMPACT For The Customer
- Inclusive
- Motivated
- Proactive
- Accountable
- Customer-Focused
- Teamwork
Salary : $22
