Customer Service Representative (Wagner Peyser)

Office of Workforce Development

Building Ohio's Workforce. Creating Innovative Solutions. Promoting Economic Independence and Growth.

What You’ll Do

In this position as a Labor Exchange Customer Service Representative (CSR), you will be part of a team that provides reemployment services within an OhioMeansJobs Center. This role involves helping job seekers find employment opportunities and assisting employers in finding suitable candidates through various services and workshops offered at the OhioMeansJobs Center.

Job Duties

• Delivering Program Services: Providing services related to job reemployment and eligibility assessment for unemployment compensation programs. This includes helping applicants develop individual employment plans and referring them to support services.
• Helping Job Seekers: Registering new job seekers and updating their information. They interview job seekers to understand their skills, interests, and barriers to employment, and then develop plans to help them find jobs or training opportunities.
• Conducting Workshop Sessions: Planning and organizing workshops for job seekers. This includes preparing materials, notifying participants, and tracking attendance and feedback. They work with other partners to ensure effective workshops.
• Serving as a Team Member: Working as part of the ODJFS team to focus on reemployment and assisting job seekers with finding new opportunities.
• Providing General Orientation: Greeting and providing basic information to customers visiting the OhioMeansJobs Center. They schedule customers for orientation sessions and assist with presentations to introduce them to available services.
• Staffing the Resource Room: Assisting job seekers in the resource room, providing information about job openings, and helping them use job search tools effectively.
• Performing Other Assigned Duties: Assisting claimant customers with unemployment benefits, participating in training sessions, generating reports, and maintaining records.
  
  

Necessary Skills

• Proficient in computer software, including but not limited to Microsoft Word, Excel, Outlook, Teams, and PowerPoint.
• Strong organizational skills
• Proficient in business writing, as well as written and verbal communication skills
• Problem-solving skills
• Attention to detail
• Time management and multitasking
• Public speaking skills
• Relationship building
  
  

Schedule

This position is considered in person. Standard workdays are Monday through Friday between 7:00 a.m. and 6:00 p.m.

Travel

Travel is required to attend meetings. Employees must reside in Ohio and within a reasonable distance of their assigned work location. If selected, you may be asked to travel to one of our locations to pick up equipment and receive initial instructions.

PN: 20042374

Option 1

The ideal candidate, at minimum, must have the following:

• Formal education in arithmetic that includes fractions, decimals & percentages & in reading, writing & speaking common English vocabulary
• AND 12 months training OR 12 months experience in office practices and procedures
• AND 3 months training OR 3 months experience in interviewing or questioning customers to solicit pertinent information in order to provide certain services
• AND 3 months training OR 3 months experience in public relations/customer service
  
  

Option 2

• Equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 29. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $22.02 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 29

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$22.02

$22.66

$23.49

$24.39

$25.45

$26.63

$27.84

Annual

$45,802

$47,133

$48,859

$50,731

$52,936

$55,390

$57,907

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Feb 3, 2025, 10:29:00 AM

Work Location

OMJ Hamilton County

Primary Location

United States of America-OHIO-Hamilton County-Cincinnati

Compensation

22.02

Schedule

Full-time

Work Hours

8:00 a.m. to 5:00 p.m.

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Professional Skills

Customer Focus

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Public Assistance
• Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do everyday.