Disabled Veterans’ Outreach Program Specialist (DVOP)

Office of Workforce Development (OWD)

The Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through OhioMeansJobs.com, an online job matching system that brings both employers and job seekers to one easy-to-use website. Learn more about the office by visiting the ODJFS OWD webpage.

What You’ll Do

• Conduct individual interviews to learn about veterans' interests and needs; articulate program services and activities; identify service options applicable to customer needs.
• Develop and propose employment or training goals, and link veterans to other programs for assistance. Develop individual employment service plans; guide customers to effectively use in employment and training programs and services.
• Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.
• In collaboration with the enrolled veteran, develop individual employment/career plans; guide customers to effectively use employment and training programs and services for veterans.
• Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to the veteran.
• Review information about veteran capabilities, employment barriers, and customer needs considering labor market to recommend the course of action (OhioMeansJobs job search, vocational education, intensive case management services, etc.).
• Collaborate with the VA, other agencies, and civic organizations; Veterans Service Organizations (VSOs); homeless shelters; vocational rehabilitation and employment programs; family service centers; reserve and national guard units; veteran medical centers; and other sites/organizations to inform staff of services available to veterans through OhioMeansJobs, and to connect with veterans in need of services.
• Develop and maintain relationships with other service providers and employers to promote employment and training for disabled veterans. Keep informed of available external veteran resources.
  
  

Necessary Skills

• Working-level oral communication skills - convey information orally according to the needs of the audience and receive and understand spoken information
• Working-level knowledge of coaching techniques
• Working-level workload management skills - plan and organize assignments to create timely, accurate work products Work efficiently, remain focused, and handle interruptions effectively
• Awareness-level computer skills - use computer hardware and software to complete assignments
  
  

Schedule

• Hours are 8:00 a.m. and 5:00 p.m. (flex schedule may be available)
• Office location is the OhioMeansJobs - Hamilton County - 1916 Central Parkway, Cincinnati, OH 45214
  
  

Travel: You’ll travel 1.5 to 2 days per week throughout a multi-county area. Overnight travel is occasionally required.

PN(s): 20045599.

Challenges

• You’ll work with veterans with significant barriers to employment dealing with difficult life choices and issues that can lead to emotional exhaustion.
  
  

Option 1

The ideal candidate, at minimum, must have the following:

• Formal education in arithmetic that includes fractions, decimals & percentages & in reading, writing & speaking common English vocabulary;
• AND 3 months training OR 3 months experience in Interviewing;
• AND 3 months training OR 3 months experience in public relations;
• AND 3 months training OR 3 months experience in office practice and procedures;
• AND 6 months training OR 6 months experience in operation of personal computer.
  
  

Option 2

• The equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA/AFSCME Pay Schedule, Pay Range 29. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $23.12 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 29

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$23.12

$23.79

$24.66

$25.61

$26.72

$27.96

$29.23

Annual

$48,090

$49,483

$51,293

$53,269

$55,578

$58,157

$60,798

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Apr 30, 2025, 11:59:00 PM

Work Location

OMJ Hamilton County

Primary Location

United States of America-OHIO-Hamilton County-Cincinnati

Compensation

23.12

Schedule

Full-time

Work Hours

8:00 AM - 5:00 PM

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Professional Skills

Attention to Detail, Customer Focus

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Public Assistance
• Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do everyday.